Preparation Cook

Advocate Health and Hospitals Corporation•Wake Forest, NC

9d•Onsite

About The Position

The Preparation Cook is responsible for contributing to overall positive patient and customer satisfaction by meeting the highest service and quality standards. This role involves maintaining high sanitation ratings, ensuring adherence to Sodexo and departmental standards, and monitoring product quality and recipe compliance. The Preparation Cook ensures productivity, delivery schedules, and serving line start times are met, while strictly following all workplace safety and sanitation rules. This position also requires completing all mandatory training, participating in performance improvement initiatives, and working collaboratively with other Food and Nutrition Services departments. Key responsibilities include minimizing product waste, controlling costs, proper utilization and maintenance of equipment and supplies, following portion control guidelines, and accurately completing HACCP and brand documentation. In the absence of a Team Leader, the Preparation Cook assumes their role, maintaining an orderly and sanitary work area and resolving employee, customer, and departmental issues.

Requirements

Must be fluent in English, have basic math and computer skills, and able to follow detailed instructions
Knowledge of food service equipment, preparation, service, and safety
Ability to work independently and efficiently, taking necessary initiative to solve problems
Ability to adjust to the needs of the department
Desire to achieve high customer service standards
Ability to work weekends and holidays
Ability to communicate with a wide variety of people including patients, visitors, hospital staff and managers
High School diploma or GED equivalent preferred.
Two years' experience in food services, in a medical environment preferred.

Responsibilities

Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
Maintains a double gold rating from NSF.
Ensures that Sodexo standards are being met consistently.
Department maintains a minimum average Gold Check score of silver.
Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines.
Ensures productivity, delivery schedules, serving line start times and schedules are met.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in department's performance improvement initiatives.
Works as a team player and provides support to other Food and Nutrition Services departments as requested by management.
Minimizes product waste and controls cost.
Ensures equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage.
Follows portion control guidelines and manages food and supplies.
Ensures all required HACCP and required brand documentation is completed accurately.
Assumes role of Team Leader in their absence by maintaining work area in an orderly and sanitary manner according to policy; compliance with departmental and/or brand standards.
Resolves issues or concerns with employees, customers and/or department issues; provides assistance as deemed necessary.