Preparation Cook

Advocate Health and Hospitals Corporation•Wake Forest, NC

7h•Onsite

About The Position

The Preparation Cook is responsible for contributing to overall positive patient and customer satisfaction by meeting the highest service and quality standards. This role involves maintaining high sanitation ratings, ensuring Sodexo standards are met, and monitoring the quality of products at stations. The Preparation Cook ensures recipe compliance, adherence to departmental guidelines, and meets productivity, delivery schedules, and serving line start times. They follow all workplace safety and sanitation rules, complete required training, and participate in performance improvement initiatives. Additionally, the Preparation Cook works as a team player, supports other Food and Nutrition Services departments, minimizes product waste, controls costs, and ensures proper utilization and maintenance of equipment and supplies. They follow portion control guidelines, manage food and supplies, and complete required HACCP and brand documentation accurately. In the absence of a Team Leader, the Preparation Cook assumes their role, maintaining an orderly and sanitary work area and resolving employee, customer, and departmental issues.

Requirements

Must be fluent in English, have basic math and computer skills, and able to follow detailed instructions
Knowledge of food service equipment, preparation, service, and safety
Ability to work independently and efficiently, taking necessary initiative to solve problems
Ability to adjust to the needs of the department
Desire to achieve high customer service standards
Ability to work weekends and holidays
Ability to communicate with a wide variety of people including patients, visitors, hospital staff and managers
High School diploma or GED equivalent preferred.
Two years' experience in food services, in a medical environment preferred.

Responsibilities

Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.
Maintains a double gold rating from NSF.
Ensures that Sodexo standards are being met consistently.
Department maintains a minimum average Gold Check score of silver.
Monitors quality of product at stations, ensures recipe compliance and adherence to departmental guidelines.
Ensures productivity, delivery schedules, serving line start times and schedules are met.
Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
Participates in department's performance improvement initiatives.
Works as a team player and provides support to other Food and Nutrition Services departments as requested by management.
Minimizes product waste and controls cost.
Ensures equipment and supplies are properly utilized, maintained, and handled properly to avoid breakage.
Follows portion control guidelines and manages food and supplies.
Ensures all required HACCP and required brand documentation is completed accurately.
Assumes role of Team Leader in their absence by maintaining work area in an orderly and sanitary manner according to policy; compliance with departmental and/or brand standards.
Resolves issues or concerns with employees, customers and/or department issues; provides assistance as deemed necessary.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program