PrEP Retention Specialist (South)

Texas Health Action•Austin, TX

3d•Hybrid

About The Position

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. The PrEP Retention Specialist will regularly engage with PrEP patients to ensure patients are adherent to their PrEP medication protocol, engaged with clinical and support staff, regularly attend appointments and refill medication, and develop healthy habits regarding PrEP and sexual practices. THA has roughly ten thousand PrEP patients in the state of Texas. Using software that manages electronic medical records and pharmacy data, this team helps to ensure patients are successful on their PrEP journey and remove barriers to care.

Requirements

High school diploma or GED.
Active Basic Life Support (BLS) certification required or must be obtained before hire date.
Three (3) years of work experience in HIV prevention, testing, outreach, or a related position;
Six (6) months of work or volunteer experience with marginalized communities, such as LGBTQIA+ and communities of color.
Strong understanding of HIV and STI prevention issues and how they affect or influence service delivery.
Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
Must understand the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English; additional language abilities desirable.
Ability to work well under pressure with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Ability to successfully manage conflict, negotiating “win-win” solutions.
Must be able to multi-task, prioritize with strong time management skills.
Exceptional follow through on tasks and assignments

Nice To Haves

Bi-lingual (English/Spanish)
Certification as HIV Prevention Certified Provider is preferred.
Phlebotomy certification
Experience working in a healthcare facility or setting.

Responsibilities

Serve as the primary contact for new PrEP patients as they initiate and adjust to their daily PrEP regimen. Responsibilities include providing appointment reminders, confirming successful medication access through the pharmacy, addressing concerns related to side effects, and verifying medication adherence during the first 30 days
Ensure established patients have timely access to medication refills and scheduled follow-up appointments
Connect patients with clinical staff and patient advocates to address barriers to PrEP retention, including medication side effects, insurance issues, and copay concerns
Empower patients with knowledge and resources regarding PrEP, medication adherence, and healthy sexual practices
Maintain open and consistent communication with patients to promote optimal service utilization and patient satisfaction
Facilitate ongoing access to PrEP and clinical services by assisting patients with scheduling and rescheduling missed appointments
Support clinical and patient support staff in ongoing PrEP retention efforts by identifying, documenting, and communicating patient concerns and barriers to care
Utilize electronic medical record (EMR) systems to maintain accurate and timely documentation, communicate with patients, and complete medical data entry
Performs related duties and fulfills responsibilities as required.