Premium Surgery Counselor

American Vision Partners • Las Cruces, NM

2d

About The Position

As a Surgery Counselor, you’ll be the patient’s guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Requirements

• High school diploma or GED required
• At least one-year of experience in a medical practice; refractive, surgical, aesthetic, or ophthalmology specialties preferred
• Ambition, high energy, and determination required
• Demonstrated sales skills and the drive to exceed goals and quotas
• Must be comfortable discussing financial options and presenting payment plans
• Excellent verbal and written communication skills
• Ability to make decisions within established protocols and with minimal supervision
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Demonstrated ability to meet deadlines
• Strong computer skills

Nice To Haves

• some college preferred

Responsibilities

• Schedules all patient surgeries and pre-operative appointments, including those with the patient’s referring physician, surgical facility, ophthalmologist or technician
• Builds relationships with patients, educate patients regarding lens and technology options, overcome objections and close surgical packages
• Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
• Acts as an effective liaison between the patient, surgeon, referring physician, and the surgical facility in all aspects of pre-operative preparations
• Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, and H&Ps and signed consent forms, and transfer to surgical facility.
• Aids patients in obtaining financing if needed
• Schedules post-operative appointments as appropriate
• Demonstrates thorough knowledge of company’s services and procedures, and communicates to patients in a way designed to earn patient’s trust and business
• Answer all telephone inquiries from patients, their families, or referring physicians concerning surgery
• Perform other tasks as assigned

Benefits

• medical and dental insurance
• significant eye care discounts
• child care assistance
• pet insurance
• continuing education funds
• 401(k)
• paid holidays
• PTO
• Sick Time
• opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED