Premium Services Specialist

Orlando Magic • Orlando, FL

11h • Hybrid

About The Position

Responsible for managing, retaining and growing relationships and revenue with premium accounts on the Founders and Club Level through personalized account management and delivery of legendary service.

Requirements

• College degree required: Four-year degree in business, sales, hospitality, communications, marketing, sports or similar field or equivalent experience required.
• A minimum of three years of customer service or hospitality industry experience required.
• Proficient in all Microsoft Office products and other related computer skills required.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational skills, time management skills and attention to detail required.
• Strong verbal and written communication skills with an emphasis on business writing skills.
• Ability to prioritize and manage multiple tasks/projects.
• Ability to work independently without supervision, be self-directed and demonstrate initiative.
• Strong team synergy skills and ability to work collaboratively with others whom you have no direct authority over.
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
• Exhibit good judgment and decision-making skills.

Nice To Haves

• Sales experience strongly preferred.

Responsibilities

• Build and maintain strong relationships with designated account base, achieving maximum renewal results and generating additional revenue, while additionally supporting all premium accounts through team-based relationship development, annual engagement, and benefit fulfillment
• Effectively utilize Salesforce to achieve account touchpoint goals and hustle metrics including but not limited to the creation of account lists, ad-hoc account analyses, and strategic management of client base, cases/opportunities, and legendary moments associated to accounts
• Manage all designated account bases’ contracts, renewals and fulfillment in Salesforce; work with Legal, Finance and Business Strategy teams on accountability and execution
• Achieve additional revenue throughout the year through (but not limited to) the following: hospitality rental sales, OMYF Wine Auction and Golf Tournament Sales, full season, partial plan and group ticket sales, etc.
• Collect payments from assigned account base, working in conjunction with Finance, Legal and Ticket Operations to ensure timely payments, and establish action plans for delinquent accounts. Manage and update leadership on all delinquent accounts and identify future “at-risk” accounts
• Interact and build relationships with our partners at Levy Restaurants and work to provide support as we deliver a legendary food and beverage experience to all premium clients
• Work with department leaders in Client Services, Fan Experiences and Ticket Sales to unify efforts that positively impact all fans experience at the Kia Center
• Work with the Premium Sales, Ticket Sales, Global Partnerships and Client Services departments in ensuring a smooth account transition process from the sales representative to the Premium Services team
• Work closely with Ticket Operations team on all related ticket items, issues or concerns pertaining to premium season ticket holders
• Work closely with Premium Services leadership to utilize data provided in surveys and reviews of premium season ticket holders to positively impact the member experience and likelihood to renew
• Interact with employees and all game and event night customers to assist in the resolution of problems and concerns voiced by fans.
• All other duties as assigned.

Benefits

• 18 days of personal time off per year + 13 holidays (that is 31 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 days)
• A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level