Premium Services Representative, Security
About The Position
The Xfinity Mobile Arena is one of the world’s busiest arenas, home of the Philadelphia Flyers, Philadelphia 76ers, Villanova University basketball, family shows and concerts. Since opening in 1996, the arena is the centerpiece of sports and entertainment in the greater Philadelphia region as well as prominently featured in the national spotlight. The 21,000-seat arena is a showcase arena for the company’s industry-leading qualities as an operator and an innovator in the live event experience. Job Summary The Premium Services Representatives (PSRs) are responsible for providing security service in the Premium Seating areas of the Xfinity Mobile Arena. In the Xfinity Mobile Arena, these areas include the Club Level, Suite Level and Balcony Level. Our Premium Seating clientele invest much of their time and money at our Complex. They expect and demand the most from their experience for themselves and for their clients. As a Premium Service Representative, you play a significant role in their entertainment experience.
Requirements
- Professionalism
- Exceptional behavior, appearance, knowledge and skill
- Ability to enforce all rules, regulations and policies of the Xfinity Mobile Arena
- Friendliness, sincerity and helpfulness
- Accountability
- Professional Integrity
- Punctuality
Responsibilities
- Greet guests in a friendly and courteous manner.
- Attend to your assigned post during an event
- Secure entrance to Premium Levels.
- Operate the VIP elevators when assigned to that post.
- Have knowledge of the building layout, including restrooms, exits, clubs, etc.
- Carry on your person the Xfinity Mobile Arena Brochure.
- Monitor guests in your assigned area and enforce rules.
- Assist in crowd management, seating discrepancies, clearing aisles and settling disputes.
- Inform supervisors of developing problems.
- Respond in a timely and professional manner to incidents that occur.
- Be aware of all special functions or activities that occur during an event.
Benefits
- Total Rewards
- Commission (for sales positions)
- Bonus (for non-sales positions)
- Best-in-class Benefits
- Options, expert guidance and always-on tools personalized to meet needs
- Support physically, financially and emotionally
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
