Premium Sales Representative - University of Miami

ASM Global•Coral Gables, FL

8d•Onsite

About The Position

The Premium Sales Representative position is primarily responsible for driving revenue and hitting sales goals around premium ticket, donation, and hospitality packages for University of Miami Athletics, with a specific heavy emphasis on premium ticket inventory. While premium sales will be the primary focus, this is a full-menu sales role, and the individual will be expected to actively sell and support all available ticket products, seating categories, hospitality offerings, and donation opportunities across Miami Hurricanes Athletics. This person should be a self-motivated and positive professional. This position is responsible for engaging, servicing and soliciting existing donors and ticket holders, while also identifying new prospective donors. This position will engage, sell and service a portfolio of high value customers and donors. This position will be focused on building relationships, servicing all Hurricanes supporters, driving revenue, and being a positive steward and representative of Legends and the University of Miami.

Requirements

Bachelor’s Degree or equivalent.
Excellent professional verbal and written communication skills.
Maintain a professional image and positive attitude.
Serve as a main point of contact for general athletic ticket inquiries that come in through inbound phone calls, email, and social media.
Set and conduct in-stadium, arena and out-of-the-office sales appointments.
Effectively use Salesforce CRM to maintain accurate records of all client and prospect interactions.
Reach and exceed individual and team sales revenue goals.
Assist with managing and stewarding existing season ticket members and donors.
Prospect and cultivate new sales leads through creative lead generation methods, as well as follow up on leads provided by partner organizations.
Ability to handle a heavy volume of outbound and inbound phone calls and emails.
Candidates should possess excellent time management and organizational skills.
Candidate should possess an optimistic team-first attitude, as well as a competitive desire to be the best.
Ability to work in a team-oriented environment and effectively influence and communicate with C-level clients.

Nice To Haves

2-3+ years of sales experience is preferred, with a proven ability to sell suites/premium products at a high level.
Experience selling 5 and 6 figure ticketing and donations deals is preferred.
Proven ability to drive additional purchases and upselling from existing donors and ticket holders is preferred.

Responsibilities

Primarily focused on selling Miami Hurricanes premium seating products for ticketed sports; however, the role is responsible for selling and supporting the full menu of available products and categories, including premium and non-premium seating, season tickets, partial plans, group tickets, individual-game tickets, hospitality products, and ticket-related donation opportunities for Miami Hurricanes Football, Men’s Basketball, Women’s Basketball, and Baseball.
Assist with organizational sales priorities across all products and categories as business needs evolve.
Engage in significant face-to-face selling, including regularly prospecting businesses, social selling, attending external events, conducting appointments/tours, and conducting virtual presentations.
Exceed minimums for face-to-face meetings per week and month.
Coordinate and execute sales calls to potential customers through prospecting, cold calling, and referrals.
Exceed weekly/monthly/yearly minimums for call volume and duration.
Identify new prospects and provide excellent customer service, driving revenue through the sales of ticket and donation offerings.
Effectively use Salesforce CRM to accurately record all client and prospect interactions.
Participate in and contribute to weekly sales meetings and training sessions with leadership.
Work in conjunction with team members to promote and generate sales to all ticketed events while providing a great fan experience.
Entertain and nurture relationships with current donors and season ticket holders through creative means including networking events, speaking engagements, prospect sampling at games, seat visits at games, open houses at the stadium/arena, and outside meetings.
Assist with any special projects or duties as assigned by leadership.