Premium Product Coach

Dow Jones & Company•Los Angeles, CA

6d•Hybrid

About The Position

Investor's Business Daily (IBD) is seeking a Premium Product Coach to provide personalized coaching and support to customers for all IBD premium products. The primary objective is to ensure clients maximize the value of their investment and achieve their desired outcomes. This role involves working closely with clients to understand their goals, address concerns, and provide expert guidance to enhance their experience with premium products like MarketSurge, Leaderboard, and Swing Trader. The position is based in the Los Angeles office and reports to the Senior Manager, Premium Product.

Requirements

2-4 years of related experience.
Proven experience in coaching, consulting, or customer success roles, preferably in the premium product or luxury goods industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients effectively.
Strong problem-solving abilities and a customer-centric mindset.
Solid organizational skills and attention to detail.
Proficiency in using coaching tools and platforms.
Ability to work independently and adapt to changing priorities and client needs.
Strong knowledge and a passion for stock markets a must.

Nice To Haves

Sales related experience a plus

Responsibilities

Provide individualized and white glove customer service to customers to ensure they understand the features, benefits, and usage of our premium products.
Provide one-on-one coaching sessions to customers to help them overcome challenges, optimize product usage, and achieve their goals.
Develop a deep understanding of premium products, including their functionalities, best practices, and potential applications.
Conduct thorough assessments of customer's needs and requirements to tailor coaching strategies and recommendations accordingly.
Address any issues or concerns raised by customers promptly and effectively, ensuring a high level of satisfaction and retention.
Share insights, tips, and best practices related to premium products with customers through various channels, such as workshops, webinars, or written materials, including IBDLive.
Build strong, long-lasting relationships with customers by demonstrating professionalism, empathy, and a commitment to their success.
Solicit feedback from customers to continuously improve coaching services and enhance the overall customer experience.
Ability to build content (stock market and/or product related) and present such content via webinars.
Provide technical support as related to browser issues and/or technical bugs on our end.