Premium Operations Coordinator, Medical Stop Loss
About The Position
The Premium Operations Coordinator provides essential administrative and operational support that helps ensure the accuracy, timeliness, and organization of all premium-related activities. The Coordinator supports both the Premium Operations Lead and Specialist, contributing to smooth workflow execution, effective task routing, and strong documentation standards. This position plays a critical role in maintaining the integrity of incoming and outgoing premium processes by managing check deposits, maintaining premium folders, and assisting with basic reconciliation preparation. With strong attention to detail and a proactive approach, the Premium Operations Coordinator promotes efficiency, supports compliance, and helps uphold C&F’s commitment to operational excellence and exceptional service. This is an exceptional opportunity for local candidates in the Phoenix metro area with a growing business unit within C&F.
Requirements
- High school diploma required
- Proficiency in MS Office
- Strong organizational skills and the ability to manage multiple tasks simultaneously in a fast‑paced environment
- High attention to detail and accuracy in handling deposits, logs, documentation, and data entry
- Excellent verbal and written communication skills for effective interaction across the team and with internal partners
- A proactive, service‑oriented mindset with a commitment to supporting team efficiency and operational accuracy
- Proven reliability, accountability, and follow‑through when handling office tasks, email inboxes, and document management
- Flexibility and adaptability to support changing priorities and assist as needed
- High degree of professionalism and discretion in handling sensitive financial information
- A collaborative attitude and willingness to learn, contribute to a positive and supportive team culture
Nice To Haves
- Associate’s degree or equivalent experience from an accredited college or university preferred
- 1-2 years’ experience in administrative or accounting support role preferred
Responsibilities
- Deposit premium, claims, and commission checks, ensuring accurate logging and timely processing
- Create, maintain, and organize monthly premium folders, receipt logs, and documentation needed for audit readiness
- Track and close open claim tasks by reviewing updates, following up on outstanding items, and ensuring proper documentation
- Monitor overflow email inboxes, sort and route correspondence, and assist the team in prioritizing actionable items
- Route premium tasks and research items to the appropriate Specialist or Lead to maintain efficient workflow
- Support compliance and recordkeeping efforts through accurate filing, secure handling of documents, and shredding outdated check records
- Enter AP invoices and request W9s as needed to support vendor setup and payment processes
- Mail commission and claim checks and maintain corresponding ESL notes for accurate tracking
- Provide foundational administrative support to the Premium Operations team, enabling smooth workflow and process coordination
- Other duties as assigned
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry-related certifications
- Professional training
- A dynamic, ambitious, fun and exciting work environment
- Matching donation program
- Volunteer opportunities
- Employee-driven corporate giving program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
