Premium Host in ATL Airport for Prestigious International Airline - Starting Pay $19.50/hr

Hallmark Aviation Services•Atlanta, GA

10d•Onsite

About The Position

Hallmark Aviation Services is hiring friendly, fun, and professional customer service agents to provide exceptional service for a Prestigious International Airline. The Premium Host provides exceptional customer service with an emphasis on delivering personalized premium service to First Class, Lounge Guests, Platinum, Frequent Flyer Members and major corporate accounts, ensuring a seamless travel experience. The position is a key airport liaison position that role models consistent quality customer service and team centric behaviors.

Requirements

At least 18 years old
High School Diploma or G.E.D.
Must be able to obtain security clearance from US Customs and Border Protection which requires valid proof of citizenship or authorized residency
Able to speak, read and write in English
Flexible schedule to work weekends, holidays & overtime.
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Common sense and organization skills
Time management skills
Capacity to make quick and rational decisions.
Effective communication skills and good listening skills
Able to multi-task and carry out duties in a fast-paced environment.
Able to stand, bend, squat, reach, grasp and pick up items.
Occasional lifting of 23 kg; 32 kg with assistance.
Able to reading & comprehend reference materials, instructions, policies & procedures.
Professional demeanor and exceptional presentation
Background Check, Fingerprinting required
DRUG SCREENING REQUIRED AT TIME OF HIRE
Must have flexible availability and reliable transportation

Nice To Haves

French Language is a Plus
Valid US Driver's License is Plus

Responsibilities

Provides exceptional customer service with an emphasis on delivering personalized premium service to First Class, Lounge Guests, Platinum, Frequent Flyer Members and major corporate accounts, ensuring a seamless travel experience.
Responsible for pre-flight preparations for all First, Chairmans, and Platinum customers including liaising with key airport and Airline departments.
Reviewing emails to ensure all requests are actioned and or cleared, creating a shift report after requests are reviewed.
Monitor flights for next day to prepare notes for handover of host.
Communicating with lounge on customers arrival details.
Brief Customer Service Agents on any specific requirements.
Populating customer details into flight and note plans for customer arrival.
Host, greet and welcome all customers.
Invite customers to join Customer Service Agent at the check in desk.
Managing customer issues relating to booking or experience.
Accompany customers to airport security/immigration/ Premium lounge.
Provide customer handover to the Lounge Host.
Ensures that customer service staff maintain Airline's standards of service excellence throughout the customer journey, including handling administrative duties and managing situations arising from flight disruptions.
Demonstrate a positive and analytical approach to problem solving and capacity to produce results within tight timeframes.