Premium Guest Relations Supervisor - Crypto.com Arena
About The Position
From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country. Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered. Job Summary Essential Duties and Responsibilities: Assists in maintaining standards to ensure all premium suite services exceed guests' expectations. Serves as the primary point of contact for guests to request catering as well as being responsible for setting up clients, events and menu builds. Analyzes feedback from clients and operations to continually enhance services. Serves as point of contact for guests requesting reservations for dining at Lexus and Yaamava Club. Ensures all A/R and suite requests are processed. Communicates effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues. Assists Premium Guest Relations Manager for day of event service recoveries as well assist with suite or club inquiries relating to operations or billing.
Requirements
- English reading, writing, math and computer skills required. Proficient in Microsoft Outlook, Word, Excel, PowerPoint.
- Must be able to stoop, bend and perform extensive standing and walking including stairs.
- May be required to perform diverse physical tasks
- Possible hazards include, but are not limited to slips, trips, falls, burns, cuts and strains
- Ability to experience and evaluate services in accordance with Levy standards
- Must be able to work extended shifts of 8 hours or more as business dictates
- Must be flexible with schedule and able to work different shifts
Responsibilities
- Assists in maintaining standards to ensure all premium suite services exceed guests' expectations.
- Serves as the primary point of contact for guests to request catering as well as being responsible for setting up clients, events and menu builds.
- Analyzes feedback from clients and operations to continually enhance services.
- Serves as point of contact for guests requesting reservations for dining at Lexus and Yaamava Club.
- Ensures all A/R and suite requests are processed.
- Communicates effectively with Premium Suite clients and AEG Premium Sales & Service team (PSS) to process any billing questions or issues.
- Assists Premium Guest Relations Manager for day of event service recoveries as well assist with suite or club inquiries relating to operations or billing.
Benefits
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Food Services and Drinking Places
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
