Guest Relations Supervisor

Westgate Resorts•Orlando, FL

6d•Onsite

About The Position

As a Guest Relations Supervisor, you will: Assist with hiring, training, coaching and takes ownership of all Guest Services personnel Resolve guest opportunities utilizing luxury and Forbes service standards Maintain operational budget by utilizing knowledge of cost control initiatives Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team Act as manager on duty for the Guest Services team members in the absence of senior leadership Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department. Report to Guest Services Manager and/or senior leadership of inventory Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned Generate reports as requests by senior leadership Be familiar with Forbes rating standards and associate training techniques Other tasks as requested or assigned

Requirements

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
One year related experience and/or training; or equivalent combination of education and experience.
Must be able to stand for an extended period of time as 90-100% of the shift is standing.
Must be able to lift 60lbs and work in outdoor weather conditions
Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
Must be able to work weekends and holidays as needed.
Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

Assist with hiring, training, coaching and takes ownership of all Guest Services personnel
Resolve guest opportunities utilizing luxury and Forbes service standards
Maintain operational budget by utilizing knowledge of cost control initiatives
Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team
Act as manager on duty for the Guest Services team members in the absence of senior leadership
Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores
Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department.
Report to Guest Services Manager and/or senior leadership of inventory
Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned
Generate reports as requests by senior leadership
Be familiar with Forbes rating standards and associate training techniques
Other tasks as requested or assigned

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs