Guest Relations Supervisor

Westgate Resorts • Orlando, FL

1d • Onsite

About The Position

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. As a Guest Relations Supervisor, you will: Assist with hiring, training, coaching and takes ownership of all Guest Services personnel Resolve guest opportunities utilizing luxury and Forbes service standards Maintain operational budget by utilizing knowledge of cost control initiatives Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team Act as manager on duty for the Guest Services team members in the absence of senior leadership Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department. Report to Guest Services Manager and/or senior leadership of inventory Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned Generate reports as requests by senior leadership Be familiar with Forbes rating standards and associate training techniques Other tasks as requested or assigned

Requirements

• To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
• One year related experience and/or training; or equivalent combination of education and experience.
• Must be able to stand for an extended period of time as 90-100% of the shift is standing.
• Must be able to lift 60lbs and work in outdoor weather conditions
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Must be able to work weekends and holidays as needed.
• Must be at least 18 years of age and have a valid FL State Driver’s License to drive company golf carts.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Responsibilities

• Assist with hiring, training, coaching and takes ownership of all Guest Services personnel
• Resolve guest opportunities utilizing luxury and Forbes service standards
• Maintain operational budget by utilizing knowledge of cost control initiatives
• Complete scheduling and draft schedule for the Guest Service team in absence of Guest Service Manager and/or in assistance with leadership team
• Act as manager on duty for the Guest Services team members in the absence of senior leadership
• Challenge the status quo by continually pushing to enhance the overall service, team member engagement and service scores
• Assist with inventory of team member item usage, purchasing and monthly necessities and/or as needed for upkeep of the department.
• Report to Guest Services Manager and/or senior leadership of inventory
• Assist Guest Service Manager with assigned tasks and duties as requested and/or assigned
• Generate reports as requests by senior leadership
• Be familiar with Forbes rating standards and associate training techniques
• Other tasks as requested or assigned

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED