Premium Experience Sales Manager

Alterra • Olympic Valley, CA

1d • $70,304 - $93,914 • Onsite

About The Position

This role leads sales for Palisades Tahoe's Apex Club, our premium membership program. The Premium Experiences Sales Manager develops qualified high-net-worth prospects, leads a personalized and consultative sales process, and contributes customer and market insight to the broader Sales and Marketing strategy. Success requires strong business development, disciplined pipeline management, concierge-level communication, and a seamless handoff to the Apex Club Operations team after the sale.

Requirements

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• Minimum five years of successful sales experience; luxury, membership, hospitality, destination, real estate, or ski industry experience preferred.
• Proven ability to sell complex, high-value products through relationship-based and consultative sales.
• Experience with Salesforce required; proven ability to manage pipeline, forecasting, and reporting.
• Knowledge of the Lake Tahoe market and established luxury or community networks preferred.
• Able to communicate effectively in writing and verbally across all levels of the organization and deliver polished presentations to prospects, members, employees, and leadership.
• Demonstrates discretion, emotional intelligence, confidence, and a highly personalized approach when working with affluent clientele.
• Proactively prioritizes work, follows through on commitments, and maintains accurate Salesforce records, pipeline updates, and forecasts.
• Makes sound independent judgments, solves practical problems, and navigates complex situations with limited standardization.
• Builds effective partnerships across Sales, Marketing, Operations, and Guest Services and executes clear, guest-centered handoffs.
• Regularly required to walk, talk, see, and hear.
• Capable of walking or standing for 50% or more of a normal eight-hour work shift.
• Occasionally carrying, lifting, pushing, or pulling up to 20 pounds.
• Occasionally squatting, bending, kneeling, reaching, balancing, climbing ladders, and shoveling snow.
• Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
• A Motor Vehicle Record review may be required as part of your job.

Nice To Haves

• luxury, membership, hospitality, destination, real estate, or ski industry experience preferred.
• Knowledge of the Lake Tahoe market and established luxury or community networks preferred.

Responsibilities

• Execute the annual premium product sales strategy and contribute market, prospect, and customer insights to Sales and Marketing planning.
• Build and manage a qualified pipeline of high-net-worth individuals and select corporate prospects through networking, research, referrals, partnerships, and targeted outreach.
• Lead a personalized, consultative sales process from initial engagement through agreement execution and onboarding.
• Develop tailored proposals, presentations, private tours, and experiences that clearly communicate product value and support conversion.
• Create sales strategy and action plans that drive meaningful revenue results for the Resort and achieve revenue targets.
• Build trusted prospect relationships and set clear expectations throughout the sales journey.
• Complete thoughtful handoffs, including member goals, preferences, expectations, and relevant relationship insights.
• Remain an appropriate ambassador for the program and support referrals, member engagement, and renewal efforts without owning the renewal process.
• Transition member relationships to Operations cleanly, maintaining a collaborative, guest-centered approach throughout the handoff.
• Maintain accurate, timely, and complete prospect, opportunity, activity, and sales records in Salesforce.
• Use Salesforce to manage pipeline progression, document next steps, prioritize opportunities, and support accurate forecasting and reporting.
• Monitor lead sources, conversion, sales pace, pipeline health, and market trends; provide regular performance updates and actionable recommendations.
• Partner with Marketing on targeted campaigns, events, messaging, and lead-generation initiatives for affluent audiences.
• Collaborate with Operational teams to support a seamless prospect and onboarding experience.
• Provide customer feedback and market intelligence that inform product positioning, experience enhancements, and future strategy.
• Represent Palisades Tahoe at private events, luxury showcases, community gatherings, and other high-value networking opportunities.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level