Premium Corporate Travel Agent NA

Encore Travel•Montreal, QC

18d

About The Position

You are the front line of the traveler experience for some of North America's most discerning corporate clients. You manage the full travel lifecycle — air, hotel, rail, and car — while holding the twin accountabilities that never come apart in this industry: an exceptional traveler experience and strict alignment with client policy. This is not a transactional role. You are a trusted advisor who builds relationships, protects sensitive information, and brings intelligence to every interaction. The work compounds. So does the trust.

Requirements

Three or more years of experience in the travel industry, with corporate travel experience strongly preferred.
Proficiency in Apollo and Galileo GDS systems.
Experience with Online Booking Tools.
Strong knowledge of North American geography, fare rules, cabin classes, TSA and CBSA guidelines, and baggage policies.
The ability to research and communicate global travel and entry requirements clearly and accurately.
Excellent written and verbal communication in English, with the consultative instinct to turn a booking conversation into a value-added exchange.
The organizational precision to move quickly without losing a detail.

Nice To Haves

Familiarity with Dialpad and Zoho Desk.
Proficiency in Microsoft Office Suite.
A college diploma or university degree.

Responsibilities

Manage reservations with precision and ownership.
Handle new and existing domestic and cross-border travel reservations across North America using GDS and OBT platforms.
Modify itineraries accurately and efficiently, from name corrections to routing changes.
Interpret and communicate fare conditions, flight credits, and restrictions clearly, the first time.
Own policy compliance and protect client trust.
Ensure every booking aligns with the client's specific travel policy and approval processes.
Handle sensitive traveler information with the discretion that high-trust relationships require.
Advise, not just book.
Proactively identify opportunities to enhance the experience, recommending complementary services before the traveler thinks to ask.
Balance loyalty programs, traveler preferences, cost-effectiveness, and policy.
Build relationships that hold.
Deliver consistent, high-quality service to travelers who have high expectations and low patience for friction.
Make travelers feel taken care of.