Premium Clubs Manager | Full-Time | Benchmark International Arena

Oak View Group•Tampa, FL

3d•Onsite

About The Position

The Premium Clubs Manager is responsible for the overall management of all premium clubs and catering activity in assigned areas and will provide management assistance to the suite manager and concession managers in the profitable management of concession operations, as needed. The Premium Clubs Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and will promote a positive, enthusiastic, and cooperative work environment. The Premium Clubs Manager coordinates activities at the venue into a team effort that contributes to the successful execution of all events. The Premium Clubs Manager enforces all OVG personnel and operating policies and procedures. The Premium Clubs Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines. This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction, strong management, and independent decision-making skills are required.

Requirements

Associate’s degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
Nationally recognized, advanced food service sanitation training course certification.
3-5 years of food service management experience.
Valid Food Handler’s certificate if required by the state and/or county of the venue.
Valid Alcohol Service Permit if required by the state and/or county of the venue.
Familiar with inventory cost control and menu planning.
Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
Working knowledge of Point of Sale and timekeeping systems.
Cash handling abilities and basic math skills, including significant number manipulation.
Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
Good verbal and written communication skills.
Ability to pay close attention to detail and coordinate various activities simultaneously.
Ability to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.
Able to be self-directed in a team-oriented environment.
Ability to maintain confidentiality.
Working knowledge of employee scheduling in a hospitality environment.

Nice To Haves

Catering management experience is a plus.

Responsibilities

Management of club-level services to ensure a high level of guest service satisfaction in all pertinent areas.
Ensures total compliance with all alcohol service policies.
Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
Reports any alcohol service or compliance issues to OVG management immediately.
Provides ongoing training, development, mentoring, and supervision of hourly employees.
Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Assists in troubleshooting technical problems with Point of Sale systems from both a hardware and software perspective.
Generates event employee schedules and verifies employee time for both Premium Services and Concessions, as required.
Assist in the management of catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests.
Ensures staff is briefed on event requirements and assigned to a specific area prior to events.
Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.
Ensures all policies and procedures regarding accounting and cash handling practices are followed.
Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean.
Generates event employee schedules and verifies employee time for the Clubs Department.
Assists in the development of other business activities, community participation in appropriate groups, and all other assignments as directed by the General Manager or Director of Premium.