Premium Club Manager

Compass Group•Chicago, IL

5d•Onsite

About The Position

As the Premium Club Manager, you will oversee the daily operations of all four high-end, all-inclusive Premier Clubs at Wrigley Field. You will be responsible for delivering an exceptional guest experience, ensuring full alignment with the client’s expectations, and leading team members to consistently uphold Levy’s hospitality standards.

Requirements

3+ years of experience in a food and beverage Premium operational position
High level of computer literacy
Passion for high-end hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Able to work evenings, weekends, and holidays as dictated by event schedule

Nice To Haves

Bachelor’s degree in hospitality management is preferred

Responsibilities

Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Engages in the financial goals of the operation with support from the Assistant Director of Operations
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes inventory controls
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Working in partnership with human resources to develop & maintain team member culture
Working in partnership with culinary, purchasing, & analytics department to drive innovative strategic experienc
Partnering with purchasing and warehouse team to manage product transfers and requisition sheets to accurately track products during events
Other duties, as assigned