Premium Club Lead

Compass Group•Santa Clara, CA

12d•Onsite

About The Position

The Premium Club Lead at Levi's Stadium is responsible for ensuring exceptional guest satisfaction through excellent service and adherence to all stadium and company policies. This role involves direct oversight of team members within each stand location, effectively delegating tasks, and maintaining a positive attitude. The position requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to upholding Levy's standards of service and operational control.

Requirements

Able to communicate effectively with managers, guests, and teammates by speaking and comprehending English.
Possible job hazards include, but are not limited to, slips, trips, falls, burns, cuts, and strains.
Frequently reaches, lifts, stoops, bends, and cleans to maintain service area.
Walks and stands during entire shift.
English reading, writing, and math skills required.
Must be of legal age to serve alcohol.

Responsibilities

Completes steps of service to ensure utmost guest satisfaction.
Respects the privacy of VIP guests and adheres to all stadium and company policies.
Responds to guest needs and requests.
Adheres to location appearance guidelines.
Understands and can describe menu offerings, packaging/presentation, and pricing.
Effectively uses suggestive and upselling techniques.
Ensures all products are displayed and merchandised appropriately.
Establishes rapport with guests/members.
Always exceeds guest expectations.
Acts with a sense of urgency and provides friendly, efficient service to teammates and guests.
Maintains food stand by thoroughly completing all station set-up and breakdown responsibilities.
Employs good safety and sanitation practices.
Adheres to Levy Restaurants Company guidelines as stated in the team member training manual and employee handbook.
Practices proper product control and handling of all inventory and equipment.
Follows company cash handling policies and procedures if required in the location.
Follows responsible alcohol service policies.
Accurately uses POS system to assist cashiers with voids and refunds.
Communicates guest issues to management.
Displays a positive attitude toward teammates and managers.
Direct oversight of fellow team members within each stand location.
Effectively delegates and explains service tasks to team members.
Always on time and ready to perform all required duties.