Premium Billing Specialist

Armed Forces Benefits Assoc.•Lincoln, NE

11h•$48,000 - $50,000•Onsite

About The Position

At 5Star, customer experience is our differentiator. The Premium Billing Specialist is an important part of the Policy Administration team. Processing payments efficiently and accurately, this role will interact regularly with both our internal sales and support teams, as well as external agents and groups. This role ensures that our external partners and customers receive the information they need in a timely manner, developing relationships through friendly and accurate interactions.

Requirements

HS diploma, some college preferred
Experience in basic financial accounting
Strong proficiency in Excel
Knowledge of basic financial concepts
Familiarity with using Microsoft tools such as Word and other Office products
Familiarity with SalesForce
Working understanding of insurance business and processes
Excellent time management skills
Good command over spoken and written communication
Ability to thrive under own direction and as part of a larger project team
Organizational and presentation skills

Nice To Haves

Analysis and comprehension skills

Responsibilities

Primarily focus on applying payments received to groups and individuals, reconciling as needed and working with internal teams and external clients to resolve discrepancies.
Support Account Managers and New Business teams in ensuring agent accounts are accurate.
Respond to agent emails and calls, providing requested information, resetting log-in passwords, assisting in agent portal training, and providing general information requested.
On an ad-hoc basis, assist in the preparation, review, and dissemination of various reports and tax forms, including Schedule As, Form 5500s, commission payment schedules, and other items as needed, and provide information to support internal and external audits.