PremierOne Remote System Admin

Motorola Solutions•Arizona, US Offsite, AZ

2d•Remote

About The Position

The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance. Responsibilities of the Remote System Administrator include but are not limited to: Provides tailored technical customer operations support Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance Executes customer operations policies and procedures Builds and maintains positive, effective, and mutually beneficial-working alliances with customers Initiates problem solving action and follows through to resolution Performs root-case analysis for problems to formulate and recommend improved alternative operations Identifies and suggests possible system and/or process improvements when applicable Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement Run diagnostics using approved MSI tools. Provide system performance reporting using approved MSI tools when requested. Assist with contractually covered database system back-ups Understand system dependencies and related connections Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures Document Root Cause Analyses, system configuration settings, and actions taken within approved Motorola tools Maintain on-premise, hybrid, and full cloud systems as assigned

Requirements

Bachelors Degree or equivalent
2+ years of experience in customer service
3+ years of Public Safety Applications experience involving CAD and/or Records Management Systems, or 3+ years of IT experience

Nice To Haves

Bachelor's degree preferred
3+ years of IT or public safety experience
3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask
Excellent verbal and written communication skills
Comfortable working both alone and in a team environment.
Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
Experience with Public Safety Applications including CAD, Mobile and RMS
Experience with Virtualization software (vSphere, OpenShift)
Experienced with Network Load Balancing (NLB) and Clustering
Experience with hardware blades and Storage Area Networks (SAN); HP preferred
Experience with firewalls and routers; Fortigate preferred
Familiarity with JavaScript, .NET, ESRI 10.X and XML
Ability to troubleshoot application system issues including hardware, network and third-party components

Responsibilities

Provides tailored technical customer operations support
Develops strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance
Executes customer operations policies and procedures
Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
Initiates problem solving action and follows through to resolution
Performs root-case analysis for problems to formulate and recommend improved alternative operations
Identifies and suggests possible system and/or process improvements when applicable
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement
Run diagnostics using approved MSI tools.
Provide system performance reporting using approved MSI tools when requested.
Assist with contractually covered database system back-ups
Understand system dependencies and related connections
Work with Customer to implement Motorola Solutions Technical Notification (MTN) vulnerability resolution and repair procedures
Document Root Cause Analyses, system configuration settings, and actions taken within approved Motorola tools
Maintain on-premise, hybrid, and full cloud systems as assigned