PremierOne Records Application Specialist - US Remote

Motorola Solutions

15d•$65,000 - $75,000•Remote

About The Position

The PremierOne Records Application Specialist plays a pivotal role in comprehending and addressing customers' business requirements for MSI applications. Key responsibilities encompass meticulous documentation of business process requirements, proficient implementation of system provisioning, adept configuration of workflows and UI, and providing comprehensive training on the MSI PremierOne Records Management System. Furthermore, this position conducts rigorous testing and troubleshooting of installed systems, meticulously documents technical issues for prompt escalation to product and system integration teams, and offers valuable feedback for product and process improvements based on client experiences.

Requirements

High School diploma, or Associates, or Bachelor's degree with 2+ years experience in one of the following areas: Business Analysis, Field Service or Public Safety using one or more of the following: Computer Aided Dispatch (CAD), Record Management Systems (RMS), Jail Management Systems (JMS), or Law Enforcement Records Management Systems (LRMS) required.
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

Excellent written and verbal skills in order to respond to RFP’s and/or assist in the migration quotes of our current customers.
Ability to work a large/complex project independently.
Create and deliver customized training (both remote and onsite).
Must be able to execute, create, review, and modify FVTs.
Excellent interpersonal communication skills.
SME on PremierOne or Flex; CAD, RMS or SSRS products.
SME on Client Installation of MSI products.
SME on UCR (NIBRS or SRS).
Ability to produce and deliver Business Process Review.
Identifies and mitigates risks and communicates those to management.
Creates formal documentation for peers.
Trains and mentors new employees.
Primary point of contact for application related issues.
Works with Product Management to communicate enhancement requests.
Ability to provide all required customer training without assistance.
Must be able to function effectively in a fast paced demanding environment that usually requires the ability to handle a variety of tasks simultaneously.
Must be able to obtain necessary security clearance as required by government contract.
Must be comfortable working in a team environment and understand the contractual obligations as well as personal responsibilities.
Higher level education (Bachelor's or Associate's degree) preferred.
Must be able and willing to travel up to 75% of the time.
Note: Project assignments can be located anywhere within North America. Weekend travel may be required.
This position is a hybrid position, but candidates located in the Central or North Eastern Region are preferred.
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Responsibilities

Meticulous documentation of business process requirements
Proficient implementation of system provisioning
Adept configuration of workflows and UI
Providing comprehensive training on the MSI PremierOne Records Management System
Conducting rigorous testing and troubleshooting of installed systems
Meticulously documents technical issues for prompt escalation to product and system integration teams
Offers valuable feedback for product and process improvements based on client experiences.