Premier Resident Engineer

Extreme Networks • Ohio, United States, OH

2d • $110,000 - $140,000 • Hybrid

About The Position

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in the Cincinnati, OH area. The PRE role requires a broad range of technical, troubleshooting, and planning skills, and excellent customer communication skills. The PRE is considered a "trusted advisor" for the customer during the engagement. The PRE's role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer's functional requirements.

Requirements

• Expert in networking technologies with industry and regional knowledge and experience. (5 or more years' experience)
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Campus Fabric solution.
• Thorough knowledge and proven experience with implementation and maintenance of EXOS (ERS series) switching OS.
• Thorough knowledge and proven experience with implementation and maintenance of Extreme Cloud IQ Site Engine (XIQ-SE), Extreme Control (NAC), and Extreme Analytics platforms.
• Thorough knowledge of implementation and troubleshooting of VOSS switching and SPB fabric networks.
• Thorough knowledge and proven experience with implementation and maintenance of the Extreme Wireless solutions using XIQ (hive OS) related APs.
• Thorough understanding of LDAP, RADIUS, and Active Directory Services used for AAA within NAC solutions.
• Hands-on experience using security-related toolsets.
• Must have strong skills in troubleshooting and problem resolution in a network environment. (including use of PCAP, WireShark, and some wireless RF Analysis tools – Ekahau preferred)
• Keen ability to understand and analyze customer requirements and position the Extreme solution effectively.
• Ability to effectively implement Extreme products and solutions in a mission-critical environment within a scheduled downtime or with no downtime.
• Demonstrated ability to manage complex customer interactions in difficult circumstances and control customer expectations to maintain satisfied customers.
• Use of Project Plans, Design Diagrams, Procedure documentation, managing coordination with other disciplines (Firewall and OS Teams) to ensure smooth implementations and full awareness of delivery timelines and capabilities a must.
• Excellent interpersonal, technical presentation, and communication skills.
• Proven team player.
• Must be self-motivated and able to work with minimal supervision.
• In-depth knowledge of five or more of the following networking technologies: (5 or more years of experience) Network Access Control (NAC), DNS, DHCP, Wireless, IPv4/v6, Routing Protocols (ISIS, OSPFv2/v3, VRRP, MPLS, BGP, etc), Layer2 Switching (802.1Q, 802.1D, 802.1X)

Nice To Haves

• Must be a US citizen
• BS Degree in Computer Science or related field, or equivalent work experience
• Industry Network Certifications desired
• Automation/Python scripting experience

Responsibilities

• Provide full-time project support for a large Enterprise Healthcare Extreme customer in the Cincinnati, OH area.
• Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology.
• Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation.
• Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
• Responsible for creation and maintaining of project documentation during implementation and ongoing deliverable.
• Responsible as a technical lead and trusted advisor to the customer during implementation phases and an ongoing team member.
• Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
• Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
• Must maintain excellent knowledge of all Extreme product suites: Extreme Cloud IQ Site-Engine (XIQ-SE) – Manage, Control, Analytics, Extreme Cloud IQ (XIQ) Wireless, EXOS (ERS series) switching OS, Extreme VOSS switching OS and Shortest Path Bridging (SPB) Fabric.
• Must possess situational awareness and the ability to proactively escalate any customer issues to the PSM (Premier Success Manager), GTAC, Account Team, and Management in a timely and cohesive manner.

Benefits

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice
• Retirement savings programs, including 401(k) matching in the United States
• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree