Premier Concierge Manager - The Residences at Rainier Square

Greystar•Seattle, WA

1d•$25 - $29•Onsite

About The Position

The Residences at Rainier Square has an immediate opening for an experienced Concierge Manager! Our team members are high performers that care about customer service and exceed expectations. The Concierge Manager plays a critical role in our success. This position is responsible for managing the concierge and security services and resident relations while working directly with vendors and on-site staff and team members, ensuring residential needs are met.

Requirements

Excellent customer service and someone who can interact with a diverse group of people
Professional in dress & communication skills
Strong organizational skills with high attention to detail
Knowledge about the neighborhood to assist residents and guests
Proficiency in using computers, internet, and basic software

Responsibilities

Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.
Point of contact for the management of resident relations as it pertains to all service request follow up, active building management, move in process, cleaning, etc. delegating to team members based on responsibilities. Also responsible for managing all packages, dry cleaning and any other delivery service requests.
Responsible for inventory of community supplies for common area amenities.
Provide staff coverage calendars and lead periodic team meetings.
Providing monthly budget projections for events and necessary expenses and providing written explanations on any budget variances. Also collects bid for resident services as needed.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Benefits

Housing discounts of up to 40% at Greystar communities
Cell phone allowance
Monthly bonus incentives
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Your birthday off after 1 year of service!
Additional vacation accrued with tenure.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.