Premier Banking Officer

Bank of Hope•San Diego, CA

7d•$24 - $24•Onsite

About The Position

The Premier Banking Officer will use excellent communication and active listening skills to learn about the customer’s financial needs. They will establish trust, optimize sales opportunities, generate leads, recommend appropriate solutions, and provide quality customer service. This role requires a strong understanding of sales and financial services to offer creative solutions, viable financial alternatives, and tailored product and service recommendations based on customers’ current and future needs. The officer will identify lending opportunities (both personal and business) with new and existing clients, including but not limited to Mortgage, Small Business, and Commercial loans. They will drive fee-based revenue by cross-selling the bank’s products and services, such as Treasury Management Solutions, and maximize fee income through effective needs-based selling. Building and maintaining strong relationships with new and existing clients through personalized financial advice, regular portfolio reviews, and proactive solutions is key. Continuous learning to expand knowledge of deposit, loan, TMS, and Digital Banking products and services is expected to become a trusted advisor and subject matter expert. The role involves developing and executing sales plans to achieve deposit, loan, and fee income objectives, monitoring and analyzing sales performance, and adjusting strategies as necessary. Outbound sales activities such as phone outreach, community events, and meeting with local businesses are expected to establish visibility and generate branch business. The officer will achieve and exceed individual and branch sales and service targets through recommendations, referrals, cross-selling, and up-selling in a results-driven environment. Collaboration with business partners within the Bank is essential to assist customers with specialized or complex financial needs and to retain and expand profitable relationships. Translating goals and expectations into specific executable, weekly and monthly sales activities is required. The role also involves partaking in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties. Delivering exceptional service to clients, ensuring a seamless and outstanding banking experience, handling client inquiries, resolving issues, and providing timely follow-up are crucial. A commitment to operational integrity, policies, procedures, and banking regulations is necessary to ensure compliance and training requirements are met, maintaining ethical behavior. Compliance with the Bank’s policies, procedures, and controls to minimize risk exposures and adherence to applicable laws, rules, and regulations are mandatory. Assisting in training new colleagues on bank policies, regulations, and client relationship deepening best practices, and working with Ops staff for teller-line referrals are also part of the responsibilities.

Requirements

2+ years of experience in banking, financial services, or sales, preferably in a relationship management or personal banking role.
Proven track record of meeting or exceeding sales targets in deposits, loans, and fee income.
Excellent communication, interpersonal, and negotiation skills, with a strong customer service orientation.
Ability to analyze financial information and make sound recommendations.
Possess a strong drive to become a top performer and stay resilient to produce top of the line results.
Organized and well planned to stay efficient and follow through when closing sales.
Highly motivated with the ability to successfully meet team objectives while maintaining high levels of individual performance.
Customer service focus with experience in handling complex transactions across multiple systems.
Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Actively participate in branch duties with a strong sense of teamwork.
English language proficiency.

Nice To Haves

Korean language proficiency.

Responsibilities

Use excellent communication and active listening skills to learn about the customer’s financial needs.
Establish trust, optimize sales opportunities, generate leads, recommend appropriate solutions, and provide quality customer service.
Utilize strong understanding of sales and financial services to offer creative solutions, viable financial alternatives, and tailored product and service recommendations based on customers’ current and future needs.
Identify lending opportunities (both personal and business) with new and existing clients, including but not limited to Mortgage, Small Business, and Commercial loans.
Drive fee-based revenue by cross-selling the bank’s products and services, such as Treasury Management Solutions.
Maximize fee income through effective needs-based selling.
Build and maintain strong relationships with new and existing clients by providing personalized financial advice, regular portfolio reviews, and proactive solutions to their banking needs.
Continuously learn to expand one’s knowledge of features and benefits of deposit, loan, TMS, and Digital Banking products and services; to become a trusted advisor and subject matter expert whom customers can depend on.
Develop and execute sales plans to achieve deposit, loan, and fee income objectives.
Monitor and analyze sales performance and adjust strategies as necessary to ensure targets are met.
Conduct outbound sales activities (e.g., phone outreach, community events, meeting with local businesses) to establish visibility in the community, develop a networking presence, and generate more branch business.
Achieve and exceed individual and branch sales and service targets through recommendations of new and existing products and services, sales referrals, cross-selling, and up-selling in a results-driven environment, providing a great experience to every customer.
Collaborate with business partners within the Bank to assist customers with specialized or complex financial needs, and to retain and expand profitable relationships.
Translate goals and expectations into specific executable, weekly and monthly sales activities to meet or exceed individual assigned goals.
Partake in overall branch efforts as a high-level team player, providing banking expertise and support in various banking duties.
Deliver exceptional service to clients, ensuring their banking experience is seamless and outstanding.
Handle client inquiries, resolve issues, and provide timely follow-up on all transactions and requests.
Demonstrate a commitment to operational integrity, policies, procedures, and banking regulations to ensure compliance and training requirements are met, maintaining ethical behavior, and gaining credibility with staff and customers.
Comply with the Bank’s policies, procedures, and controls to minimize risk exposures, and be compliant with applicable laws, rules, and regulations.
Assist in training new colleagues, ensuring compliance with bank policies, regulations, and client relationship deepening best practices.
Work with Ops staff for teller-line referral.