Precision Control Specialist

Doggett John Deere•Tyler, TX

1d•Onsite

About The Position

The Precision Control Specialist is responsible for driving awareness and demonstrations of grade control and other machine technology components within the Doggett Group. This individual will be the main conduit between new equipment sales and customers interested in purchasing or learning more about grade control systems. The primary function is to lead the direction of Precision Grading / Machine Control for the Doggett Group, working hand-in-hand with the sales department to present the value to the customer regarding GPS & Integrated Machine Control along with the increase production and reduced manpower. This role requires being the go-to person for answers and support for all GPS, and machine control/guidance systems, including technical support for troubleshooting, installation, calibration, and customer training.

Requirements

High School diploma.
Two or more years of customer service, or sales experience.
Strong technical and internet skills.
Strong work ethics, and attention to detail regarding customer documentation and follow ups.
Excellent communication skills.
Strong writing skills.
Computer proficiency in multiple software programs.
Advance user of Excel, Word, PowerPoint, and Outlook.
Solid background in customer relations and personnel management.
Self-motivated and a self-starter.
Ability to work well with internal and external customers.
Knowledge of construction applications and machine operations.
Must be able to accomplish all requirements with minimal supervision.

Nice To Haves

Bachelor’s degree preferred.
Technical knowledge and experience preferred.

Responsibilities

Lead the direction of Precision Grading / Machine Control for the Doggett Group.
Work in partnership with the sales department to present the value to the customer regarding GPS & Integrated Machine Control along with the increase production and reduced manpower.
Be the go-to person for answers and support for all GPS, and machine control/guidance systems.
Provide technical support including troubleshooting, installation, calibration, and customer training.
Have a clear understanding of surveying, GPS & grade control activities and applications that take place on construction job sites.
Develop and maintain relationships with existing customers and pursue target customers.
Demo machines with grade control at every possible opportunity.
Provide local training to Sales Staff and Customer Support Sales Representatives.
Perform installation and calibration responsibilities of Doggett owned IGC assets.
Maintain/Managing accurate inventory detail for all Doggett owned IGC assets.
Manage communication and relationships with local grade control dealers.
Manage communication and relationships with all sales team members.
Manage communication and relationships with shop and field service.
Assist Sales Staff with customer quotes.
Discuss renewals with customer and turn over leads.
Coordinate all information/specifications for factory orders for grade control systems.
Help develop training and marketing materials for local markets.
Organize end user promotions such as technology field days to gain higher brand recognition.
Utilize Return on Investment strategies to assist sales representatives with closing sales.
Perform installation, calibration, and troubleshooting of all the systems.
Troubleshoot issues with SmartGrade machines and report back issues to service departments if repair required goes beyond the technology package on the machine.
Collaborate with the responsible branch for follow-up in situations where repair is beyond scope.
Take every JDU class available for Smart Grade and machine control guidance.
Investigate other surveys & GPS training outside of the Deere system.
Learn the systems related to GPS and machine control (Topcon, Trimble, Spectra and Leica).
Work with customers who utilize grade control to better understand the customers’ business.
Research and stay abreast of the latest technological changes and developments in GPS & machine control.