Precision Ag Support Specialist
About The Position
The Precision Ag Support Specialist is an integral part of our product support team dedicated to enhancing the customer and employee experience. In this role, you will troubleshoot customer and dealership technology issues efficiently, collaborating with the service department to resolve complex issues. You will also work closely with team members to proactively implement solutions aimed at improving customer profitability and reducing in-season downtime. If you possess technical product knowledge, enjoy teaching, and are passionate about sharing your expertise to help others succeed, you could be an excellent fit for this position.
Requirements
- 3+ years of experience working with John Deere systems in Precision Ag, Service, Parts, or Sales Departments Operations.
- Demonstrated ability to provide effective step-by-step instructions to both internal and external customers.
- Experience with mechanical, electrical, and hydraulic systems used in off-road, construction, lawn, or heavy equipment.
- Proficiency in computer functions, Microsoft Office, and experience using Service ADVISOR, Parts ADVISOR, or other computer-based diagnostic repair tools.
- High School Diploma or GED required.
Nice To Haves
- Associates degree preferred.
- Core John Deere certifications - Service Advisor, Electrical/Electronics and Hydraulics
Responsibilities
- Provide problem resolution support to customers and employees via ExpertConnect
- Expertly troubleshoots customer and employee problems and, if needed, seamlessly passes to other team members for resolution via Expert Connect
- Serve as the dealership expert in Operations Center and other digital tools such as Harvest Profit and Equipment Mobile.
- Proactively sell support agreements and recurring licenses ensuring accurate billing.
- Coordinate the execution of the dealership's Precision Ag strategy and mainstreaming across all departments.
- Provide recommendations for technology products and offer solutions-based consulting to customers.
- Proactively support customers remotely with preseason software updates and training on display and Operations Center functionality.
- Lead training sessions for customers and employees
- Support JDLink Modem management
- Manage customer support packages and ensure accurate billing for services rendered.
Benefits
- health, vision, and dental insurance
- paid time off
- 401k and Roth Retirement Savings with employer match
- Life and Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
