Precious Metals Production Coordinator

Brink's Inc•New York, NY

3d•Onsite

About The Position

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents. Brink’s Global Services specializes in the secure transportation, storage and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewelry, security, art and pharmaceutical industries. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a – Production Coordinator based out of JFK facility.

Requirements

Proficiency with Microsoft Office
Minimum of 21 years of age
1-3 years of project management experience
A valid firearms permit or ability to pass applicable firearms licensing requirements
Ability to work a flexible work schedule including evenings, weekends and holidays

Nice To Haves

Experience in precious metals storage, freight forwarding/transportation or related field.
Excellent verbal and written communication skills.
Working knowledge of Lean/Process Improvement methodologies
Project Management Certification
Associate degree or bachelor’s degree preferred

Responsibilities

Tracking of every customer transaction while building and populating the customer service dashboard.
Working with Vault Team and Customer Service Team to establish key milestones and timing to complete milestones and overall transactions.
Ensuring key milestones are met by Vault Team and Customer Service Team.
Analyze KPIs and metrics associated with shipment production flow and report back to management key spikes, trends and findings
Escalation of any deviation of milestones to Management team.
Establish proactive Customer communication with regular updates on key milestones.
Explore innovative uses of AI, technology products and informational systems to streamline operations and internal communication updates to cross functional teams
Strong ability to work through peak demands and recalibrate projects and functions during off peak times.
Establish a point of contact system of communication between operations and customer service for all milestone updates.
Work through problem solving events with operations and customer service to better meet customer expectations and deliverables
Partnering with Ground Operations, Air Operations, Sort Operations and Shipping Teams to coordinate import/export progress.