Customer Service- Retail
About The Position
Canada Gold is one of Canada’s largest buyers and sellers of jewellery, precious metals, and diamonds. At our Ottawa retail location, we provide free appraisals and quotes for customers looking to sell valuables or invest in gold and silver. Our mission is to offer the best prices, accurate information, and expert guidance to every customer. We are seeking full-time Customer Service - Retail, (The official title is Precious Metals Analyst) to join our growing team in Ottawa. This is an in-person role where you’ll interact with customers buying or selling gold and other precious metals. We provide full in-store customer service training to set you up for success.
Requirements
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Self-motivated, results-driven, and eager to learn
- Comfort with computers and basic math
- Interest in professional development and growth
- Customer service experience: 1 year minimum
Responsibilities
- Deliver exceptional customer service in person and over the phone
- Accurately assess customers’ precious metals using the tools and processes provided
- Maintain a clean and organized store environment
- Participate in additional projects and tasks as assigned
Benefits
- Medical and Dental
- Full in-store technical training program
- Opportunities for growth and advancement within Canada Gold’s locations across Canada
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
