Pre-Services Coordinator Sr

The US Oncology Network•Roanoke, VA

6d•Onsite

About The Position

The Pre-Services Coordinator Sr. is responsible for professionally greeting and welcoming patients and their friends/family, registering and scheduling appointments efficiently, and handling all incoming calls. This role also involves scheduling outside testing and referrals, assisting physicians with correspondence to referring physicians, and updating medical records by scanning reports and notes. The position requires adherence to the McKesson Compliance Program, including the Code of Ethics and Business Standards, and McKesson Shared Values.

Requirements

High School diploma or equivalent required
At least 5 years front medical office receptionist experience with insurance forms and scheduling software required
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
Must successfully complete required e-learning courses within 90 days of occupying position
Demonstrates Adaptability
Handles day to day work challenges confidently
Is willing and able to adjust to multiple demands, shifting priorities
Demonstrates flexibility
Shows Work Commitment
Sets high standards of performance and works efficiently to achieve them
Commits to Quality
Emphasizes the need to deliver quality products and/or services

Nice To Haves

Knowledge of this practice’s personnel, daily routines, and scheduling a plus

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and files patient forms.
Updates demographics and insurance information in the system.
Collects co-pays and balances.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination.
Schedules returning appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments.
Reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Schedules outside testing and referrals for patients as required.
Follows up on completed outside testing to ensure reports are received and uploaded into patient chart.
Assists physician in correspondence to referring physicians.
Sends completed notes to referring physicians and scans notes into patient chart.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records.
Performs other duties as requested or assigned.
May type memos and forms.