Pre Service Scheduler 1

Advocate Health and Hospitals Corporation•Wake Forest, NC

11d•Remote

About The Position

This full-time position is in the Enterprise Revenue Cycle - Revenue Cycle Scheduling department. The Pre Service Scheduler is responsible for accurately utilizing a computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. This role involves preventing scheduling conflicts, ensuring proper test sequencing, accurately entering patient registration data, and completing necessary documentation like the Medicare Questionnaire. The scheduler must maintain knowledge of payer requirements, provide patients with accurate preparation instructions, and obtain/transcribe orders for outpatient exams. They are expected to participate in staff meetings, pursue continuing education, and problem-solve department issues. Additionally, the role requires knowledge of Advocate Health departments to assist patients and visitors, and strict adherence to HIPAA and compliance policies regarding patient confidentiality. Informing customers of insurance requirements, financial obligations, and handling financial transactions are also key responsibilities.

Requirements

High School Graduate.
Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.
Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
Ability to identify and understand issues and problems.
Examines data and draws logical conclusions based on information available.
General computer knowledge.

Responsibilities

Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling.
Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
Accurately enters all required patient Registration data (i.e. demographic, insurance, contacts).
Ensures patients are registered within time frame set by policies.
Completes the Medicare Questionnaire for all Medicare patients.
Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans.
Provides patients/customers with accurate preparation and arrival instructions prior to exam.
Accurately obtains and transcribes orders for scheduled outpatient exams.
Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
Attends all mandatory in-services 100% and completes all mandatory safety in-services and skill competencies as required.
Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
Actively participates in group projects to problem solve department issues.
Knowledgeable concerning the operations of the various Advocate Aurora Health departments so that patient, visitor, and fellow employee questions are answered or referred in an appropriate manner.
Maintains confidentiality of patient records by following HIPAA and all compliance policies and guidelines.
Informs customers of insurance requirements, pre-payment financial obligations and handles financial transactions.

Benefits

Comprehensive suite of Total Rewards
Benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program