Pre-Service Representative I

Albany Medical Center • City of Rensselaer, NY

8d • Onsite

About The Position

The Patient Engagement Liaison serves as the initial point of contact for Albany Med via telephone, making them the first touchpoint in a patient's experience. This role requires interactions to be compassionate, respectful, and professional. A critical aspect of the position is to ensure that patient and provider requests for services are triaged quickly and accurately. Additionally, the liaison is responsible for receiving information from patients and providers through telephone and fax, and then reviewing and assessing how to manage this incoming information. The role demands a high degree of concentration, strong information retention, the ability to manage a high-volume workflow, and a quick turnaround time for handling telephone calls and faxed information.

Requirements

• High School Diploma or equivalent
• Ability to handle high volume workload and stressful environment
• Strong ability to multi-task and prioritize workload
• Ability to engage patients/customers in a calm, respectful manner; regardless of tone or attitude of patient/customer via telephone
• Demonstrated attention to detail with minimal error
• High degree of concentration
• Information retention
• Ability to manage high volume workflow
• Ability for quick turnaround time of telephone call and fax information

Responsibilities

• Serve as the first contact to Albany Med via telephone
• Engage callers in a compassionate and respectful manner
• Triage patient and provider requests for services expeditiously and accurately
• Receive information from patients and providers via telephone and fax
• Review and assess how to manage incoming information

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees