PRE-SERVICE ACCESS COORDINATOR - Days - Remote

The Christ Hospital Health Network • Norwood, OH

2h • Remote

About The Position

The Christ Hospital Health Network Pre-Services Coordinator provides the highest level of customer service to our patients. This individual understands that this patient interaction often determines the tone for the patients’ healthcare experience. This position has contact with the patient to schedule their ordered services. This includes coordinating pre-service appointments necessary in advance of the ordered service. Additionally, demographic information is obtained from the patient and entered into the computer system that is necessary to support the care of the patient, billing process, and minimizing the amount of information that must be collected when the patient presents for service. Lastly, this position collects payment from the patient as determined by the estimate and arranges payment plans as necessary based on the patient’s current financial situation. This position must also have expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages as they relate to the service rendered, so that the patients cost for the service can be explained in a manner that the patient understands and agrees to. These conversations are detailed and sensitive conversations so this individual must have the confidence yet compassion to support these conversations. This position is the single source of contact for our patients scheduling, pre-registration, and healthcare cost needs.

Requirements

• Expert knowledge of insurance plans, insurance regulations, and insurance benefit and coverages.
• Ability to explain patient costs for services in an understandable manner.
• Confidence and compassion to handle detailed and sensitive conversations with patients.
• Customer service skills.

Responsibilities

• Schedule ordered services for patients.
• Coordinate pre-service appointments.
• Obtain and enter demographic information into the computer system.
• Collect payment from patients based on service estimates.
• Arrange payment plans based on the patient's financial situation.
• Explain patient costs for services, considering insurance plans, regulations, benefits, and coverages.
• Serve as the single point of contact for patient scheduling, pre-registration, and healthcare cost needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed