Pre-Sales Solutions Architect
About The Position
We're Concentrix, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. The Concentrix Technical Products and Services team is the driving force behind our transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients, thus achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We are proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- 3-5 years of coding
- 2-3 years of sales efforts
- Experience in SaaS applications
- Working knowledge of SDLC Process and Development
- Strong foundation in API and different coding languages
- Experience working with various integrations across a wide variety of industry standard applications from CRMs, ERPs, etc.
- Experience working in a pre-sales technical role, such as Sales Engineer, Solutions Engineer, or Solutions Architect
- Experience working with customers directly to gather technical requirements
- Deep understanding of REST APIs and solution architecture using REST APIs
- Understanding of API-based integration processes and designs
- Ability to work with both technical and non-technical audiences to define and document desired integration or automation outcomes within Client's products
- Comfortable working through ambiguity
- Confident in designing and recommending best practices for integration and/or automation architectures
- Ability to present solution proposals with confidence and talk in-depth about your design choices and pros/cons of alternative approaches
- Must reside in the United States or have a valid U.S. address for residence.
Nice To Haves
- Backend software development experience preferred but not required
Responsibilities
- Work directly with customers in a pre-sales capacity to gather custom software-based integration and/or automation requirements leveraging Client's REST APIs and various third-party APIs
- Partner with Client account teams and other pre-sales roles with Client to guide the requirements gathering process with the customer
- Become an expert in Client's products and how to build cohesive integrations and automations that interact with Client's products
- Design and document custom software-based integration and automation processes
- Provide level of effort estimates (and calculated costs based on standard hourly rates)
- Write services contracts (in partnership with other Client's pre-sales resources) including well-defined scope, effort, and costs based on gathered customer requirements and your recommended designs
- Present solution designs and contract proposals to customers
- Work with our team of post-sales solutions architects to validate designs and estimated efforts
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
