Pre Sales Engineer

Harbor IT

17h•$110,000 - $130,000

About The Position

The Pre-Sales Engineer is the technical engine of Harbor IT’s sales organization. Working alongside our sales professionals, the Pre-Sales Engineer owns the technical aspects of the sales cycle —conducting discovery, designing solutions, and building the technical and scoping content that turns qualified opportunities into won business. This is a force-multiplier role. Rather than owning a single deal end-to-end, the Pre-Sales Engineer supports a portfolio of active opportunities across multiple Account Executives, Practice Leads, or Sales Leadership at once. The sales professional owns the commercial relationship, pricing negotiation, and close; the Pre-Sales Engineer owns the technical win — the discovery, the architecture, the proposal and Statement of Work (SOW) content, the demonstrations, and the technical objection handling that give clients confidence in Harbor. The ideal candidate pairs working technical breadth across managed IT, cybersecurity, cloud, AI, and professional services with the communication skills to translate technology into business value for both technical stakeholders and executive decision-makers.

Requirements

2–4 years in sales engineering, solutions architecture, technical consulting, or a hands-on MSP/IT services role, with exposure to client-facing or pre-sales work.
Working technical breadth across two or more of: managed IT, cybersecurity, cloud, networking, or professional services.
Ability to run technical discovery and contribute to solution design for multi-site or mixed environments.
Comfortable communicating effectively with both technical stakeholders and executive decision-makers.
Comfort producing technical documentation — diagrams, SOWs, BOMs, and design notes.

Nice To Haves

Experience in an MSP or MSSP environment.
Familiarity with MSP contract structures — MSAs, SOWs, and service schedules — and how scope and assumptions are documented.
Experience supporting multi-location organizations or private equity portfolio companies.
Familiarity with healthcare or other regulated-industry environments.
Experience partnering with IT or cybersecurity consultants on strategic engagements is a plus.
Relevant certifications, such as: Cloud — Microsoft Azure, AWS, or GCP; Networking — vendor-neutral or vendor-specific (e.g., Cisco, Fortinet); Security — Security+ or equivalent; Microsoft 365 / modern workplace

Responsibilities

Partner with sales professionals to qualify opportunities and shape the technical sales strategy.
Lead technical discovery sessions to assess client infrastructure, security posture, and operational needs.
Translate technical requirements into clearly articulated business outcomes.
Identify technical risks and dependencies early, and flag them before they reach delivery.
Design right-sized solutions spanning managed IT, managed cybersecurity, cloud, professional services, and AI-enabled offerings.
Produce solution architectures, network and infrastructure diagrams, and bills of materials (BOM).
Ensure every solution aligns with Harbor IT’s service delivery standards and is realistically deliverable by our operations teams.
Build the technical content of proposals, Statements of Work (SOW), and technical deliverables.
Define scope, assumptions, deliverables, and out-of-scope boundaries clearly enough to protect both the client and Harbor.
Provide accurate scoping and pricing inputs — labor, hardware/software BOM, recurring vs. project — to sales professionals and revenue operations.
Support change-order and renewal scoping as engagements evolve.
Serve as the technical advisor to the client throughout the sales process.
Deliver solution presentations, whiteboard sessions, technical workshops, and demonstrations.
Respond to RFPs, security questionnaires, and technical objections with substance and specificity.
Work closely with the sales team, engineering, project management, and service delivery to ensure sold solutions are deliverable as scoped.
Document discovery findings, design decisions, and assumptions for a clean handoff to implementation.
Support a smooth transition from sales to onboarding and delivery.
Contribute to repeatable solution architectures, service packages, and reference designs.
Help refine proposal templates, SOW libraries, diagrams, and pre-sales processes.