Pre-Sales AI Consultant

WalkMe•Raleigh, NC

7d•$220,000 - $300,000•Hybrid

About The Position

WalkMe, now an SAP company, is a leader in digital adoption, enabling organizations to resolve digital friction, regain control of their tech stack, and manage change. WalkMe AI represents the next evolution, bringing AI-powered experiences to employees at scale and enabling organizations to operationalize AI across their digital tech stack. As a Pre-Sales AI Consultant, you will work closely with sales and presales teams across the Americas to support customers in evaluating, adopting, and scaling WalkMe AI. You will help align customer AI strategies, architectures, and business objectives with WalkMe’s AI capabilities, acting as a trusted technical advisor throughout the sales cycle. This role is highly customer-facing and hands-on, guiding technical discovery, leading AI-focused demonstrations and proofs of concept, and supporting customers as they assess how WalkMe AI fits into their broader enterprise AI initiatives. You will also collaborate closely with internal stakeholders across Sales, Product, Engineering, and Support to ensure customer feedback and market insights are effectively shared and acted upon. This role reports to the VP of Presales, Americas and supports customers across the region.

Requirements

Strong experience working with generative and contextual AI, including exposure to LLMs, AI architectures, deployment models, prompt development, and enterprise security considerations.
A minimum of 7–8 years of experience in SaaS, working with enterprise customers in a presales, sales engineering, consulting, or solution architecture capacity.
An AI-first approach to work, using AI tools thoughtfully to increase speed, quality, and effectiveness while applying judgment and ownership to outputs.
Ability to examine, interpret, and clearly articulate complex technical concepts to audiences with varying levels of technical depth, from engineers to executive stakeholders.
Experience designing and delivering compelling demonstrations and technical walkthroughs for both technical and non-technical audiences.
A strong understanding of enterprise technology environments and the business context in which AI solutions are evaluated and deployed.
Ability to synthesize customer feedback and communicate insights clearly to Product Management and Engineering teams.

Responsibilities

Partner with WalkMe Account Executives and Presales teams across Americas, taking a consultative role in customer evaluations of WalkMe AI.
Lead AI-focused discovery sessions, answer technical and architectural questions, and guide customers through solution design considerations.
Build, customize, and deliver product demonstrations that clearly communicate the value of WalkMe AI.
Manage technical proofs of concept, both remotely and onsite, including coordination with internal Engineering and Support teams when needed.
Develop strong technical relationships with customer stakeholders, positioning yourself as a trusted AI advisor.
Support escalations and complex technical discussions, ensuring timely resolution and clear communication.
Participate in regional field activities such as customer events, executive briefings, and internal enablement sessions.
Act as a conduit between customers and internal teams by sharing structured feedback on product gaps, market trends, and customer needs.