Pre-Litigation Manager

Crisp Recruit•Houston, TX

About The Position

The Pre-Litigation Manager is a critical leadership role responsible for optimizing Houston pre-litigation operations by stepping in immediately to take full ownership of team performance, case progression, and operational accountability. This is not a training role, but one that requires a confident leader capable of managing and influencing a highly experienced team, many with over a decade of tenure. By establishing authority, driving accountability, and removing leadership bottlenecks, this individual will transform the team into a cohesive, high-performing unit and enable firm leadership to focus on growth while ensuring efficient, high-quality outcomes for clients.

Requirements

10+ years of personal injury experience with a strong focus on pre-litigation, including leadership responsibilities rather than solely managing an individual caseload.
Expertise with Filevine is required for tracking performance, reporting, and managing case workflows effectively.
Proven experience managing and mentoring senior staff, with the ability to confidently address performance issues and hold team members accountable to outcomes.
Ability to identify bottlenecks, design and implement effective solutions, and balance strategic thinking with hands-on execution in a fast-paced environment.
Demonstrates assertive and confident leadership, a proactive and solution-oriented mindset, comfort navigating conflict, and the ability to hold experienced team members accountable while driving measurable outcomes.

Responsibilities

Establish authority and lead a seasoned team through huddles, one-on-ones, and coaching sessions, while setting clear expectations, enforcing accountability, and addressing underperformance when necessary.
Review demands prior to submission, provide strategic input, and ensure consistency, quality, and value alignment across all cases while acting as the final checkpoint for pre-litigation work.
Monitor case progression across all phases, track and enforce KPIs such as phase duration, case progression, and resolution timelines, and proactively identify and resolve bottlenecks to keep cases moving forward.
Set clear expectations, track individual and team performance metrics, hold team members accountable to outcomes, and foster a results-driven, high-performance culture.
Identify workflow inefficiencies, implement process improvements and training initiatives, and align team operations with firm systems and best practices.