Pre-Litigation Case Manager

Sweeney Merrigan•Boston, MA

4h•$45,000 - $60,000•Onsite

About The Position

Sweeney Merrigan Law is seeking a tenacious and perceptive Case Manager to join their Pre-Litigation Team. This role is essential to the legal process, focusing on fighting negligence and obtaining justice for clients. The Case Manager will be responsible for organizing files, tracking deadlines, and ensuring smooth communication with clients, medical providers, and insurers. The ideal candidate thrives in a fast-paced legal environment, enjoys digging into facts, and takes pride in supporting attorneys with meaningful work. Sweeney Merrigan Law is a leading personal injury firm in Boston, committed to justice and client-first service, with a low-ego, team-oriented workplace. They are looking for passionate, humble, hungry, and eager professionals to help the pre-litigation team deliver outstanding support and results. The Pre-Litigation Case Manager will support the firm’s personal injury practice by managing a caseload from file opening through the pre-litigation stage. This role involves coordinating communication between clients, attorneys, medical providers, and insurance companies, while maintaining exceptional organization and accuracy of case documentation, billing information, and records. Effective case management is crucial for ensuring cases progress efficiently and are fully prepared for settlement or potential litigation.

Requirements

High school diploma or equivalent required
Exceptional organizational skills with the ability to manage numerous active cases simultaneously
Strong attention to detail and ability to maintain precise records across multiple providers and billing sources
Excellent written and verbal communication skills with the ability to interact professionally with clients, attorneys, and third-party stakeholders
Ability to be persistent and proactive when following up with insurance companies and medical billing departments to obtain necessary information
Comfortable spending a significant portion of the workday communicating with providers and insurers
Proficiency with case management software and standard office technology
Ability to prioritize tasks, track deadlines, and maintain highly organized electronic case files

Nice To Haves

Associate’s or bachelor’s degree strongly preferred
1–3 years of experience in personal injury case management, legal support, medical billing coordination, or a related role in a contingency-based law firm preferred
Active Notary Public commission or willingness to obtain one
Fluency in more than one language, enabling effective communication with a broader and more diverse client base
Prior experience working in a plaintiff-side personal injury law firm

Responsibilities

Manage a caseload of personal injury matters from initial file setup through the pre-litigation stage while maintaining highly organized and accurate case records
Communicate regularly with clients, insurance adjusters, medical providers, and other third parties to obtain documentation and coordinate case progress
Open insurance claims, draft letters of representation and notice letters, and assist with other legal correspondence as directed by the supervising attorney
Gather and review medical records and billing documentation, confirming balances, payment sources, and treatment details
Coordinate PIP and MedPay claims, including claim setup, application assistance, billing coordination, and exhaustion notifications
Contact medical providers, billing departments, and collection agencies to confirm balances, payment histories, and outstanding bills
Maintain detailed and accurate case notes within the firm’s case management system, ensuring every communication, document, and update is properly logged
Monitor case milestones, deadlines, and treatment updates across multiple active matters
Assist with preparing demand packages and ensuring that medical records, billing summaries, and supporting documentation are complete
Provide regular updates to attorneys and internal team members regarding case status
Maintain strict confidentiality and professionalism when handling client information and financial documentation
Other duties as assigned