Pre-Exposure Prophylaxis Care Coordinator (PrEP)

HHC•Indianapolis, IN

13d•Onsite

About The Position

Position exists to facilitate prompt access to HIV prevention services for individuals at ongoing risk for HIV infection. The PrEP Care Coordinator meets with candidates for HIV prevention services (including both Post-Exposure Prophylaxis [PEP] and PrEP) to provide education on HIV/STIs, risk reduction, biomedical interventions, insurance process navigation, and direct linkage to prevention services. The incumbent also establishes and sustains collaborative relationships with PrEP prescribers within the Eskenazi Health network, as well as with external community partners to provide education and outreach to populations within Marion County at disproportionate risk for acquiring HIV.

Requirements

Bachelor’s degree in Social Work, Nursing, Sociology, Psychology, Counseling, or Public Health preferred OR Bachelor’s degree in another field which includes a minimum of twelve hours of coursework in Human Behavior, Social Policy, Social Welfare or Counseling OR High school diploma or equivalent (GED)
Spanish and English proficiency preferred.
Licensure by the Indiana Department of Insurance as an Indiana Navigator or licensure eligible
Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
Ability to work some nights, and occasional irregular hours for community outreach events
Ability to establish priorities, meet deadlines, follow written and verbal instructions
Knowledge of use of a personal computer and Microsoft Office
Skill in comfortably discussing sexual health and HIV risk reduction to diverse and hard-to-reach populations
Skill in interpretation and of PrEP-related lab results
Must maintain Indiana Navigator licensure as described according to the Indiana Department of Insurance
Excellent verbal, written, and interpersonal communication skills in order to effectively work cooperatively with all levels of employees
Fluency in Spanish highly regarded
Ability to work with patients and staff regardless of age, race, gender and/or sexual orientation
Ability to communicate with Eskenazi Health patients, families, guests and visitors with sensitivity for vulnerable populations

Nice To Haves

Spanish and English proficiency preferred.
Fluency in Spanish highly regarded.

Responsibilities

Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence
Meets with referred clients (with both walk-in and scheduled availability) to provide immediate education on PrEP/PEP, HIV risk reduction, insurance coverage programs, and linkage/scheduling to PrEP prescribers
Responds quickly to other PrEP referrals retrieved from EPIC referral system, fax, and phone
Assesses insurance status of all PrEP candidates for warm hand-off referral to financial navigation, patient assistance programs, copay assistance programs, ISDH PrEP financial assistance, or external referral (for out-of-network insurance)
Applies eligible clients for coverage through Indiana Family and Social Services Administration where eligible; diligently follows-up on processing of all applications
Assists in coordination of same-day PrEP initiation through ensuring supplemental blood work is collected, securing follow-up appointments within 90 days, and facilitating billing of PrEP medications
Establishes and sustains professional relationships with a network of system-wide Eskenazi Health PrEP prescribers, informing them of programmatic changes, facilitating and assisting in ongoing education about PrEP, and staying abreast of provider schedule changes/availability
Attends or organizes at least two external community partner events per year to provide education and outreach to populations at disproportionate risk for acquiring HIV
Maintains complete, current, and accurate records of client referrals, interactions, financial assessments, and grant money utilization for report generation as requested by Program Manager, Primary Care HIV Prevention
Places reminder calls/MyChart messages/texts to all scheduled PrEP appointments within 72 hours of scheduled appointment, and follows up on missed PrEP visits within 72 hours of missed appointment to assess reason for missing appointment and to re-engage (reschedule) patient if appropriate
Provides ongoing assistance to patients seeking support for adherence and retention to PrEP services
Reviews and maintains up-to-date and accurate knowledge of existing and emerging scientific research regarding biomedical HIV/STI prevention strategies, including PrEP, PEP, and related interventions
Participates in quality improvement processes and policy revisions as requested
Attends relevant staff and departmental meetings, and other meetings/trainings as assigned
Utilizes collaborative interpersonal communication strategies/skills to achieve desired outcomes/results with patients/families and internal/external partners
Complete Eskenazi Health Care clinical training for HIV POC testing after hire.