Pre-Employment Investigations Coordinator

PGS Worldwide•Irving, TX

2d•Hybrid

About The Position

PGS Worldwide is seeking a Pre-Employment Investigations Coordinator in Irving, TX for a hybrid one-year contract-to-hire role supporting a leading aerospace & defense company. The Pre-Employment Investigations Coordinator will guide new hires through background checks, drug screens, and other pre-employment requirements. This role serves as the primary point of contact for pre-hires, hiring managers, recruiters, internal teams, and external vendors while ensuring candidates are cleared to begin employment in accordance with company policies and government regulations.

Requirements

Bachelor’s degree with 2+ years of related experience, or high school diploma with 6+ years of related experience.
U.S. citizenship required.
Previous Human Resources experience involving pre-employment investigations.
Strong customer service, problem-solving, and technology skills.
Experience using web-based tools and websites to complete actions or troubleshoot issues.
Broadband internet access at home.
Computer literacy and experience with Microsoft 365 and Microsoft Teams.
Strong verbal and written communication skills.
Effective listening, reading, and comprehension skills.
Ability to manage multiple priorities independently with minimal supervision.
Strong organizational and planning skills.
High attention to detail.
Ability to identify and troubleshoot process issues.
Ability to work in a fast-paced, deadline-driven environment.
Ability to support business needs across multiple time zones.

Nice To Haves

Human Resources experience involving onboarding, staffing, recruiting, or pre-employment investigations.
Experience working in an HR service center environment.
Strong organizational and time-management skills.
Confident phone presence.
Workday experience.
Amazon Connect experience.
ServiceNow experience.

Responsibilities

Guide pre-hires through the pre-employment investigation process.
Provide status updates and gather additional information as needed.
Partner with Recruiting, Security, and other internal teams to clear candidates for their start dates.
Initiate and track background checks and drug screens.
Troubleshoot and resolve pre-employment process issues.
Administer tasks in Workday and ServiceNow.
Ensure case documentation is accurate and complete.
Answer questions from internal and external stakeholders by telephone, email, and text.
Maintain accurate documentation using organizational systems and Microsoft Office tools.
Support continuous improvement of processes, systems, efficiency, and customer experience.