Pre-Certification I - Patient Access
About The Position
This network-wide position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by obtaining and validating precertification’s on scheduled outpatient services, sleep studies, radiation oncology, elective scheduled surgeries and/or additional services as needed. The Representative reviews insurance verification and obtains/validates precertification information when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denial and public relations. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited.
Requirements
- High school diploma required
- One-year customer service experience required
Nice To Haves
- Previous registration/medical/billing office experience
Responsibilities
- Facilitate the patient intake process by obtaining and validating precertification’s on scheduled outpatient services, sleep studies, radiation oncology, elective scheduled surgeries and/or additional services as needed.
- Review insurance verification and obtain/validate precertification information when required at each encounter to ensure accurate and complete billing.
- Provide exceptional customer service to patients, providers, and all other departments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
