Pre-Authorization specialist

Gem City Bone & Joint•Laramie, WY

7d•Onsite

About The Position

Perform insurance pre-certification duties for surgical procedures, MRI scans, and injections. Make payment arrangements for estimated patient responsibility for surgical procedures, MRI scans, and injections per policy; provide excellent patient services via telephone and in person.

Requirements

Knowledge of insurance contractual discounts.
Knowledge of insurance provider policies and procedures regarding patient claims.
Knowledge of medical terminology and basic human anatomy.
Ability to establish and maintain effective working relationships with physicians, co-workers and the public that harbor a friendly, yet professional interaction.
Demonstrate willingness to readily interact with other staff members and department.
Acts as a mentor for new employees.
Accepts responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.
Ability to be flexible, organized, and function under stressful situations.
High School Diploma or Equivalent General
1 Year - Business Office Type Experience
Must be able to read reports and use a computer - Constant
Must be able to hear well enough to communicate with patients, physicians, administrative staff, insurance companies, and co-workers - Constant
Must be able to verbally communicate with patients, physicians, administrative staff, insurance companies, and co-workers - Constant
Must be able to write and type - Constant
Must be able to lift 10 pounds or less - Occasionally

Nice To Haves

The fast paced environment may lead to increased levels of personal stress and demand high mental acuity.
Physical harm is possible when performing physical requirements, as listed above. Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.
May be required to work after hours, on weekends, or holidays.
May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Responsibilities

Obtain correct insurance company information such as Workers' Compensation vs. commercial insurance, including telephone number and policy numbers from system.
Contact insurance companies to obtain pre-certification for all outpatient surgical procedures, inpatient surgical procedures, short-stays, MRI and CT scans, and injections, if required by the insurance plan.
Obtain insurance benefit information and calculate pre-surgical payments for all surgical procedures performed at all locations and for all MRIs perfomed at Premier Bone and Joint Centers' locations.
Contact patients regarding estimated patient responsibility amounts for all surgical procedures, MRIs, and injections scheduled at all Premier Bone & Joint Centers' locations, review all outstanding balances with patients, and design payment arrangements if necessary.
Assemble ASC surgical charts and deliver the charts to the front desk the day before the scheduled surgical procedure.
Provide pre-payment information to the front desk staff.
Use insurance carrier tools to estimate patient out-of-pocket costs.
Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.
Maintains a good attendance record and arrives to work punctually.
Able to substantiate overtime, minimizes overtime and adjusts hours as needed.
Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately.
Cell phone may be used for business purposes only. Utilizes cell phone for personal use only during breaks or meal periods out of the public eye.
Participates in Premier Bone & Joint Centers and departmental in-services and staff meetings.
Adhere to safety and infection control policies.
Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.
Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.