Pre-Arrival Coordinator - Hilton San Diego Bayfront
About The Position
The Hilton San Diego Bayfront is looking for its next Pre-Arrival Coordinator to join our dynamic Front Office team! If you have a passion for customer service, a strong attention to detail, and thrive in a high-volume, fast-paced environment, this could be the perfect opportunity for you. The ideal candidate will have a flexible schedule, strong computer proficiency, and excellent communication skills, along with a genuine commitment to delivering exceptional guest service. You will play an important role in creating a welcoming and seamless experience for our guests before they even arrive at the hotel. Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Pre-Arrival Coordinator, you’re not just handling guest logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- flexible schedule
- strong computer proficiency
- excellent communication skills
- genuine commitment to delivering exceptional guest service
Responsibilities
- Manage pre-arrival details: Confirm reservations, assign accommodations, and fulfill special requests prior to guest arrival
- Coordinate group arrivals: Organize and oversee tour and pre-assigned group arrivals to ensure a seamless experience
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Provide phone support: Answer and route incoming calls, maintain call logs, and follow up to ensure guest satisfaction
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support through dedicated caregiving concierge services
- Crisis concierge for practical support and emotional care during times of loss
- Mental health resources through Employee Assistance Program (EAP)
- Generous paid time off (PTO)
- Health & welfare benefits including checkups, dental cleanings, and glasses
- Retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
