Pre-Analytical Operations Supervisor

Quest Diagnostics•Lewisville, TX

4d•Onsite

About The Position

Supervise functions within the Technical Operations department. Must understand all functions of the department. This role is responsible for the daily operations of the department, overseeing safety, ergonomics, maintenance, and 5S/Visual Management. The supervisor will develop and implement Standard Work/Operating Procedures, ensure compliance with Quest Diagnostics guidelines, and maintain departmental compliance with Federal, State, and local licensure requirements. They will also ensure the integrity of specimens, monitor workflow, and establish a participative work environment. Responsibilities include tracking employee time/attendance, preparing month-end reports, resolving customer complaints, preparing employee schedules, managing supply inventory, and driving continuous process improvement. The role involves participating in hiring, coaching, developing, and appraising staff performance, managing departmental fiscal responsibilities, and participating in Six Sigma projects and Process Improvement Teams. The supervisor will also organize and lead projects, give presentations, and ensure a safe work environment.

Requirements

3 years experience in a laboratory.
Excellent organization, communication and interpersonal skills
Able to interact effectively with internal and external customers.
Able to work effectively in fast paced environment with multiple priorities
Experienced with PCs
Experienced with MS office applications

Nice To Haves

Medical or production background preferred.
Associates Degree
Achieve Green Belt/QMS training within 18 months of hire and certification within 24 months of hire or as classes permit

Responsibilities

Responsible for daily operations of department.
Oversee safety, ergonomics, maintenance, and 5S/Visual Management of department (including upgrades, repairs, continuous improvement, etc.)
Develop and implement Standard Work/Operating Procedures for Technical Operations in accordance with Quest Diagnostics guidelines.
Reviews Technical Support Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance.
Identifies need for revisions and/or additional SOP’s as indicated.
Where applicable, ensures all Federal, State & local licensure requirements are met, working with the Quality Assurance and Medical Director’s offices.
Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
Ensure all employees meet Compliance Guidelines and Competency Testing.
Monitor incoming workflow from Logistics and Specimen Processing and make necessary changes to ensure delivery targets to Technical Departments are met.
Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results.
Monitor special handling of At Risk Customers, Hospital Customers and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.
Establish and motivate a participative work environment that actively encourages and supports employee involvement.
Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff.
Track/enter time/attendance of employees.
Prepare month-end reports.
Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.
Prepares schedules for department employees; maintains adequate coverage for department.
Oversee and ensure adequate supply inventory for department.
Ensure continuous process improvement efforts are identified, prioritized and implemented in a timely manner.
Participate in the interview, selection, hiring and training of new employees.
Responsible for coaching, development and leadership of staff.
Monitor on-going performance of employees; provide corrective action and counseling as required.
Prepare and administer annual performance and development appraisals.
Ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives.
Organize and lead projects both within the work group and with cross-functional groups.
Meet all deadlines assigned by manager.
May be required to give presentations within business unit.
Effectively work with Specimen Processing and Technical Departments to resolve problems.
Monitor and provide safe work environment, prepare incident reports and implement preventative measures.
Act in a professional manner at all times.
All other duties as assigned.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities