Pre-Access Services Representative
About The Position
The Pre-Access Services Representative works under the direction of the Manager. The Pre-Access Services Representative possesses the highest customer services skills as the first touch in the patient experience chain. The Pre-Access Services Representative sets the tone for what is the first and can be the lasting impression of the patient's perception of Mosaic Life Care. The Pre-Access Services Representative performs all job duties in accordance with HCFA Compliance Guidelines. Will work as a scheduler for some outpatient clinic service areas. Accurately pre-registers all scheduled patients including updating patient demographic and insurance information. Conducts financial counseling to include collection of co-pays and deductibles and payment arrangements. Evaluates patients/guarantors for financial assistance. Pre-certifies insurance for scheduled admissions and/or required procedures to expedite reimbursement and avoid authorization penalties.
Requirements
- Highest customer services skills
- Works under the direction of the Manager
- Performs all job duties in accordance with HCFA Compliance Guidelines
Responsibilities
- Works as a scheduler for some outpatient clinic service areas.
- Accurately pre-registers all scheduled patients including updating patient demographic and insurance information.
- Conducts financial counseling to include collection of co-pays and deductibles and payment arrangements.
- Evaluates patients/guarantors for financial assistance.
- Pre-certifies insurance for scheduled admissions and/or required procedures to expedite reimbursement and avoid authorization penalties.
Benefits
- Concierge services
- Employee lounge
- Wellness programs
- Free covered parking
- Free on-site and virtual health clinics
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
