Pre Access Registration Specialist I Bilingual

Intermountain Health

1d•$19 - $25•Remote

About The Position

This Pre-Registration 1 Bilingual is responsible for assisting patients with pre-registering for upcoming appointments, surgeries or procedures, with focus on non-English speaking patients to which they are certified to assist. They are responsible for gathering important information from patients, verifying insurance coverage, and providing financial transparency in a timely manner. By working remotely in a call center setting, these specialists can efficiently assist patients over the phone, providing a convenient and accessible way for patients to prepare for their medical appointments. Their main purpose is to streamline the registration process, reduce wait times and ensure a smooth and seamless experience for patients before they arrive at a hospital.

Requirements

High School Diploma or demonstrates revenue cycle experience
Demonstrates registration experience, working in an acute care facility, medical office or call center
Passing score on language proficiency test
Spanish speaking
Knowledge of HIPPA regulations
Excellent computer skills (including Microsoft Office applications)
Excellent Internet connection

Nice To Haves

Epic experience

Responsibilities

Demonstrates complete understanding and ability to apply registration policies and procedures.
Verifies medical insurance eligibility and benefits.
Identifies and explains co-insurance, co-pay and OOP (out of pocket) patient responsibilities.
Provides cost estimates to patients, and collects payments.
Collaborate with other team members to ensure patient satisfaction, by effectively communicating, both orally and in writing.
Ability to multi-task, set priorities, and manage time effectively.
Be responsible for meeting productivity and call center quality measures.
Excellent computer skills with the expectation to self-resolve technical issues with minimal assistance.