Pre-Access Associate

TriHealth•Norwood, OH

4d•Onsite

About The Position

Join TriHealth as a Pre-Access Associate! At TriHealth, you’ll be part of a trusted, patient‑centered health system where your work directly supports our mission of delivering exceptional care. As a Scheduling & Pre‑Registration Specialist, you’ll be the first point of contact for patients - providing accurate scheduling, verifying insurance, and ensuring they feel fully prepared and supported before their visit. In this fast‑paced, customer‑focused role, you’ll use standardized scripting and Epic workflows to maintain compliance, educate patients on benefits and costs, and connect them with financial resources when needed. Your commitment to accuracy, service, and teamwork helps TriHealth continue providing compassionate, reliable care to the community. Apply today and grow your career with a team that truly values you.

Requirements

High School Diploma or GED (Required)
1 - 2 years Customer Service (Required)
Experience in fast paced, customer-focused environment; Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 w.p.m
Medical terminology required within first year of employment if not already taken

Responsibilities

Performs Hospital-based Scheduling and Pre-Registration in a call center setting.
Provides excellent customer service to our internal and external customers.
Schedules outpatient testing/procedures according to physician ordered tests in accordance with departmental protocols.
Collects patient demographics and insurance information accurately and verifies eligibility of insurance coverage.
Ensures patients are prepared for visits including providing prep instructions and parking/arrival directions.
Utilizes standardized scripting to ensure compliance with legal and financial requirements.
Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed.
Utilizes secure financial protocols to obtain pre-service collections.
Follows regulatory and departmental policies/protocols for collection of data, patient safety and pre-service collections.
Follows scripting including consistently using AIDET+P, anticipates customer needs, problem-solving, and exhibits consistently positive interactions with internal/external customers and peers.
Meets departmental targets for accuracy and avoiding critical errors.
Meets departmental targets for handling inbound/outbound calls, Ready status, registrations per hour and Epic work queue assignments.