Practice Support Specialist (Part Time Onsite)
About The Position
As a Practice Support Specialist, you'll be part of our Practice Support team and the go-to person on site in our Clifton Park office. You'll help patients, referring partners, and internal staff get what they need by managing inquiries over the phone, by email, and through electronic ticketing, making sure questions are answered and requests are handled quickly and professionally. This part-time, in-person role is based in our Clifton Park office, for up to 25 hours per week. Days and hours are flexible but will be scheduled within Monday–Friday, 9 a.m.–5 p.m. Along with supporting patients and partners, you'll keep the office running smoothly by handling mail, keeping supplies stocked, and making sure the space stays organized. You'll also handle key support tasks such as verifying benefit eligibility, scheduling and rescheduling appointments, and assisting patients with registration and other needs. Training will be provided. This role is all about creating a welcoming, efficient, and supportive environment that makes it easy for patients and partners to get the help they need and ensures the office operates smoothly.
Requirements
- High School diploma or GED required.
- Excellent verbal and written communication skills.
- Comfortable navigating multiple software platforms and web-based applications.
- Ability to work in a HIPAA-compliant manner with sensitive and private data, including maintaining a secure and confidential workspace.
- Must be eligible to work in the United States.
Nice To Haves
- Associate degree strongly preferred.
- Experience in a customer service or call center role a plus.
- Experience with patient scheduling or registration is a plus.
- Experience with insurance eligibility verification is a plus.
- Prior experience in a medical or behavioral health setting is a plus.
- Experience using Zendesk or similar ticketing systems preferred.
- Experience with EHR or EMR systems is a plus.
- Experience with standard office productivity tools is a plus.
- Bilingual or multilingual proficiency is a plus.
Responsibilities
- Manage inquiries over the phone, by email, and through electronic ticketing.
- Ensure questions are answered and requests are handled quickly and professionally.
- Handle mail, keep supplies stocked, and ensure the office stays organized.
- Verify benefit eligibility.
- Schedule and reschedule appointments.
- Assist patients with registration and other needs.
Benefits
- Comprehensive Medical, Dental, and Vision plans available
- Paid Time Off, Sick Time, and Paid Company Holidays
- 401(k) Retirement Savings Program with 2% company match
- Voluntary Life Insurance
- Employee Assistance Program (EAP)
- Annual business-related expense stipend
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
