Practice Support Coordinator

Northwest Orthopaedic Specialists•Spokane, WA

3d•$16 - $26•Onsite

About The Position

Northwest Orthopaedic Specialists is looking for a Practice Support Coordinator to join our Holy Family Office. The Practice Support Coordinator (PSC) answers phones on a multi-line high volume system in a pleasant and professional manner. The PSC acts as the primary support for incoming calls and transfers to the appropriate department/team as necessary.

Requirements

Knowledge of medical terminology, Microsoft Office, office equipment including fax machines, copiers, scanners, & Electronic Medical Record (EMR).
Excellent telephone etiquette skills.
Interpersonal/human relations skills; provides professional, positive customer service to all patients and works well with other staff.
Organizational and critical thinking skills.
Ability to multitask.
Ability to maintain records and files.

Responsibilities

Provides NWOS patients, vendors, and customers with excellent customer service by answering and routing all incoming phone calls not automatically routed through the NWOS phone tree.
Accurately transfers calls to the appropriate employee, team, or department after following the flow chart for directions on incoming calls and determining their ability to filter the call.
Responsible for reviewing unsorted EMR records and moving them to appropriate buckets.
Provides clinic and appointment information to both internal and external callers.
Schedules as appropriate according to the task list.
Provides referral status to appropriate personnel.
Manage assigned Athena buckets.
Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Keeps supervisor informed of problems or issues.
Communicates in a positive and professional manner.