Practice Support Assistant (Clinic Receptionist) - Full time, 40 hours per week - Bronson Family Medicine - S. Bailey Ave., South Haven, MI

Bronson Healthcare•South Haven, MN

20h•Onsite

About The Position

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served. This role involves registering patients/customers and confirming demographic and insurance information, determining and collecting patient co-payments, entering charges/payments into the practice management system, scheduling and coordinating appointments, tests, and referrals, answering telephones, maintaining patient medical records, obtaining patient authorization for information transfer, maintaining patient confidentiality, performing basic office duties, and formatting/typing correspondence. Additional duties may include demographic and insurance entry, reviewing accounts for missing information, and communicating with office staff to ensure accurate registration. The role also requires maintaining provider schedules, running reports, preparing deposits, and potentially maintaining unsupervised access to medication room supplies.

Requirements

High school diploma or general education degree (GED)
3-6 months of related experience
Keyboarding and computer skills
Ability to file accurately
Professional communication skills
Excellent customer service skills
Ability to perform other light clerical duties as assigned
Ability to maintain confidentiality of sensitive medical information
Excellent verbal and communication skills
Ability to maintain positive customer service
Ability to establish effective working relations with office staff and employees in a team environment
Must maintain the highest level of confidentiality
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
Regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

Previous experience working with medical insurance
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system)
Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
Excellent math skills
Able to use basic office equipment
Ability to maintain positive customer service
Ability to establish effective working relations with office staff and employees in a team environment
Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.

Responsibilities

Answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls.
Registers patients/customers and confirms patient/guarantor demographic and insurance information.
Determines patient co-payments and collects payments.
Enter charges/payments into MISYS/Tiger system (or other practice management system).
Schedules and coordinates patient appointments, tests, and referrals.
Answers telephones, takes messages, routes callers, and provides/relays information.
Maintains patient medical records according to current required standards.
Obtains patient authorization for transfer of any/all private health information.
Maintains patient confidentiality of data and information.
Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
Performs basic composition of letters and reports.
Formats, types and proofreads standard correspondence, reports, and other documents.
Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
Maintains accountability for special projects as assigned.
Performs such individual assignments as management may direct.
Establishes and maintains effective working relationships within the organization.
Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
Completes required training and education, including department specific requirements.
Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
Demonstrates teamwork and integrity in all work related activities.
Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
Print Physician daily schedules.
Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
Performs other duties as may be assigned by the physician or practice manager/office supervisor.
Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
Department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp.