Practice Support Assistant (Clinic Receptionist) - Full Time, 40 hours per week - Bronson Primary Care Providers - Richland

Bronson Healthcare • Kalamazoo, MI

2d • Onsite

About The Position

The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served. This role involves registering patients, confirming demographic and insurance information, determining and collecting co-payments, and entering charges/payments into the practice management system. The position also includes scheduling appointments, tests, and referrals, answering telephones, maintaining patient medical records, obtaining patient authorization for information transfer, and performing basic office duties such as sorting mail, copying, filing, and faxing. Additional responsibilities include formatting and proofreading correspondence, maintaining a clean work area, and completing special projects as assigned. The role also emphasizes continuous learning, accurate documentation, and treating patients, families, visitors, and employees with kindness and respect. Demonstrating teamwork, integrity, and knowledge of hospital safety and infection control policies is crucial. The Practice Support Assistant will also maintain provider schedules, print daily schedules, run reports, and prepare daily deposits. Additional duties may involve demographic and insurance entry for all clinical patients, reviewing accounts for accuracy, and communicating with office staff to ensure accurate registration.

Requirements

• High school diploma or general education degree (GED)
• 3-6 months of related experience
• Keyboarding and computer skills
• Ability to file accurately
• Professional communication skills
• Excellent customer service skills
• Ability to perform other light clerical duties as assigned
• Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
• Excellent math skills
• Able to use basic office equipment
• Ability to maintain confidentiality of sensitive medical information
• Excellent verbal and communication skills
• Ability to maintain positive customer service
• Ability to establish effective working relations with office staff and employees in a team environment
• Must maintain the highest level of confidentiality
• Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
• The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects

Nice To Haves

• Previous experience working with medical insurance
• Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system)

Responsibilities

• Registers patients/customers and confirms patient/guarantor demographic and insurance information.
• Completes all required fields in practice management system.
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards.
• Obtains patient authorization for transfer of any/all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports.
• Formats, types and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs such individual assignments as management may direct.
• Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities.
• Completes required training and education, including department specific requirements.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect.
• Demonstrates teamwork and integrity in all work related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Print Physician daily schedules.
• Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
• Performs other duties as may be assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp.

Benefits

• Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900.
• Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations.
• Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families.
• We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment.
• Our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time.
• By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve.
• This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one.
• The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED